Rita Rioja Email & Phone Number

Los Angeles, California, United States

Greater Los Angeles Area

Sr. Partner Manager (reported to West Coast General Manager• Founding member of new operational team; oversaw and managed all operational programs across Los Angeles and Orange County including management of satisfaction, quality and reliability metrics • Worked with many departments on company-wide programs including the launch of a new android app and smart phone to all SW markets in partnership with Deployment, Product and Engineering teams• Organized and executed numerous district events; built community and increased contractor satisfactionLos Angeles City Manager • Sourced, on-boarded and managed the Los Angeles roster of ~200 home service contractors (balancing supply and demand with operations and marketing teams)• Met aggressive growth and quality metrics; consistently ranked as top west coast market • Piloted multiple new operational models in-market, many of which rolled out nation-wide to 30 markets. Included: accelerated 2-day onboarding program, supplies payment program, educational program to improve customer satisfaction metrics

El Monte, California

• Managed 30+ employees including custodial and utility crews; created positive team environment and supported all after-hours needs• Ran quality control program to ensure teams met client standards (included compliance with ISD standards)• Led and improved employee training courses including new employee training and safety training• Managed supplies inventory and budget; placed orders monthly to ensure teams had just-in-time supplies

Greater Los Angeles Area

• Managed Los Angeles market and launched / grew San Fernando Valley market• Hired, trained and managed 50+ employees; supported 100+ high-rise and mid-rise accounts including the common, garage and pool areas (included general cleaning, window cleaning, floor/carpet care)• Forecasted and managed employee work schedules; ran payroll • Designed and ran special events to improve employee morale and retention