Rita Rose Email & Phone Number

Led and supported the HR Service Delivery Project Management/Consulting team at UKG, a leading HCM cloud company, ensuring timely and quality post-implementation projects. This resulted in achieving consistently high-performance metrics and exceptional customer satisfaction scores. Successfully met a $1.2 million revenue goal in FY 2022 and consistently.

Santa Ana, CA

Focused on developing and nurturing talent while surpassing operational objectives in alignment with our Partner for Life strategy. I led a dedicated team of 15 Product Support Representatives, establishing frameworks and formalizing the UKG Payroll Outbound Case team through structured processes, clear goals and KPIs. I designed and successfully deployed.

Led a team comprising of 10 Technical Core Specialists and 3 Account Managers, overseeing a combined book of business valued at $29 million. I directed significant projects such as the Account Management and Support Center Year End Readiness program, as well as the implementation of the Account Management Proactive Activity process.

Irvine, CA

Managed a team of 50 in Customer Support, Customer Retention, Workforce Management, and Quality Assurance at KAREO, a Software as a Service (SaaS) medical software platform serving independent practices. Successfully launched an 18-agent support team at KAREO's Costa Rica facility within three months. Orchestrated all Customer Support readiness initiatives.

Led a global Customer Care department at HireRight, a Software as a Service (SaaS) company specializing in employment-based background screening, supporting multiple customer segments across a $300 million B2B and B2C business. Co-led initiatives aimed at enhancing operational efficiency and boosting Net Promoter Scores (NPS) through workforce.