• Manage customer relationships and build recurring business based on trust and credibility. Tailored onboarding. Bootstrapping. Manage start-up teams. Sweat equity. Impact on American refugee lives. • Provide SMBs support. Drive sales pipeline & online marketing tactics: engaging prospects, customer retention, sharing insights, conversion optimization, Google ads. Manage & train teams.

• Took time off to care for family, and volunteer locally & abroad. • Appointed Committee Chair for GRAPE, a local non-profit organization that aims to empower leaders in Grand Rapids, Michigan.

• Managed online marketing campaigns. Promoted collaboration for online communities. Created performance improvement plans for brands. Created sales content and customized communications strategies unique to each group's mission & vision. ** YPO is the global platform for chief executives to engage, learn and grow. Consider joining this incredible organization: http://bit.ly/joinypo **

• Sold multilingual advertising campaigns & managed high touch portfolios in Online Travel across NA, APAC & LATAM. Responsible for end-to-end account management. Improved profitability of ad products by 125% for a $16M annual BOB. New business acquisitions reached $3MM. • Scaled email and affiliate marketing channels through partnerships with large Travel brands. Led multi-lingual customer service initiatives across products. • Invited to lead content marketing for a mobile app launch. Mobile app promotion included a Study Trip to Cuba.* FareCompare is a Travel Planning and Media website with a global presence, offering air travel news and advice, airfare data analytics and travel planning tools.

• Coached the Curitiba Ops team in growing and servicing 20 top tier advertiser accounts. Mentored marketing specialists on SEM best practices. Helped strengthen the team's product knowledge through team building events with Google São Paulo.

• Pitched data-driven, growth marketing strategies to clients across Travel within a team managing $30M in annualized search and display revenue. Created sales materials and effective value propositions based on data insights. Represented Google at industry conferences and events. Involved with cross-border ad ops projects.

• Optimizer for a $5MM BOB. Pitched and developed media strategy for high-touch clients in Travel.• Selected for the Google Ambassador position to share best practices with the office in Tokyo. Helped train sales & acquisitions and mentor the optimization team.

• Translated and transcribed texts and videos from Brazilian Portuguese to English. Recorded voice overs for product demos and how-to videos for multi-billion dollar brands.

• Performed online market research during early Web 2.0 days on international internet usage and web search market. Identified marketing and promotional opportunities for clients.

• Passionately helped change the world and break down barriers between culture divides. Led campus-wide recruitment efforts, interviews, qualification, placement and preparation of students to internship jobs abroad; broke the national record in 2003 by sending 32 students abroad in one year. Trained members on recruitment and international job placement strategies at national level.