OSR 2.0 offers a skilled workforce of discipline experts prepared to make an immediate impact on your operational success by driving positive business results. Supporting Rooms, Food and Beverage, Events, Engineering, and Sales, our Managers are ready to deploy to task force assignments based on management vacancies, seasonal staffing needs, and training requests. Our team members foster operational excellence by providing technical and business acumen, sharing best practices, encouraging associate training, and serving as subject-matter experts for continent and brand initiatives.

BUSINESS ACCOMPLISHMENTS:* Selected by Area Regional Directors to drive revenue strategies among the brands and provide training on systems/ guidelines to new sales associates. * Oversaw multiple brand hotel partners and successfully managed accounts across the region with flexible and adaptable strategies to each brand market. * Produced exemplary customer relations by building trust and brand knowledge throughout account servicing, which generated return on investments averaging $100k-$500k in sales revenue. * Implemented competitive brand analysis of industry lead reports of new, lost and turndown customers, which was provided to sales associates resulting in a 5% increase in customer retention and account recapture. * Showcased specialized property site tours and presentations to capture business within the account market which resulted in 85% closure ratio. * Spearheaded cross-functional leadership by coordinating sales team strategies, creating promotional and marketing collateral material for both internal and external executive level stakeholders, resulting in an increase in brand awareness and revenue.

Newport Beach Marriott Hotel & Spa 09/2016- 04/2019Achieved to goal over $1.76 million (120%) in local catering revenue and $573K (179%) in room revenue attainment. Awarded Southwest Region Catering Sales Executive of the Year 2018-2019* Deliver an exceptional customer experience by listening and understanding individual needs, so that the ideal recommendations, providing the appropriate features and services exceed their expectations.* Build relationships with customers for continued future business.* Partner with Account and Sales Executives to solicit prospective new leads for sales opportunities.San Diego Marriott Del Mar 05/2012 - 08/2016 (franchised 2016) * Retained by franchisee owner to continue sales performance and achieved 95% of year goal prior to departure in Q3/2016 * Continually demonstrated successful performance by increasing revenues, controlling expenses and providing a return on investment for owners year over year: 2015 – 136% 2014 – 125% 2013 – 118% * Reviewed/Implemented sales strategies with General Manager and Director of Sales to increase sales productivity from Managed to Franchise. Renaissance Hollywood 10/2011-05/2012 Developed an understanding of the overall market - competitors' strengths and weaknesses, economic trends, supply and demand with the objective of knowing how to sell against them. Using negotiating skills and creative selling abilities to close on business and negotiate contracts.

Event Management – 04/2002 - 10/2011 San Diego Mission Valley Marriott Westin Downtown San Diego Irvine Marriott * Managed corporate and social groups up to 1000 guests and ensured the execution of services including but not limited to food & beverage, room set-up, public/guest safety, power distribution and lightening. * Led site visits and pre-event meetings with clients to discuss flow and overview of event to identify any areas of concern. * Synchronized all necessary departments to ensure all set-ups and activities were executed in a timely manner. * Prepared all event documentation from sales turnovers, service, billing to post event critique summary for client service satisfaction. * Maximized revenue by 2-3 percent year over year by creating innovative menus and up-selling select choice wines, specialty cocktails and craft beers. * Trained and continued educating all new event managers with upcoming trends. * Maintained high ranks from overall client event satisfaction surveys.