Ritayan Ghosh Email & Phone Number

Bangalore Urban, Karnataka, India

London, England, United Kingdom

• Involved in designing and implementing product and service changes for Sky's customers e.g., new Broadband speed tier• Halved customer billing errors by prioritising fixes on the roadmap, thereby boosting regulatory (Ofcom) compliance• Reduced the number of people needed on a project by 20%, by adopting SAFe 6 principles (Agile)• Conducted E2E analysis to identify operational dependencies (from all functions) and created the Target Operating Model• Reviewed quality of dev team outputs against acceptance criteria, ensuring customer sales/service standards• Kept senior management (e.g., Directors, Contact Centre Leads) engaged, escalating and getting support where necessary• Coordinated with cross-functional stakeholders to define and align requirements, priorities, and implementation plans

Kolkata, West Bengal, India

• Gathered requirements for customisation of FIS OMNI Plus product, from the client in the US Retirement Services industry• Reduced customer penalties by 34% by creating a KPIs monitoring process, for raised Incidents, by using dashboards• Managed daily transactions of $150B assets by collaborating with global stakeholders, development, QA and support teams• Created Power BI dashboards, for better stakeholder engagement resulting in a 14% improvement in asset performance• Directed a risk mitigation strategy, ensuring a seamless data migration of $7B in assets from Mainframe to UNIX• Scoped and launched new features, and monitored performance metrics, achieving a 20% increase in operational efficiency• Delivered end-to-end digital product solutions, ensuring client vision alignment

Kolkata, West Bengal, India

• Worked in Cards Rewards programme, Client onboarding to Commercial Cards and card migration from Visa to Mastercard• Reduced costs by $10M by eliminating redundant business processes and collaborating with global stakeholders• Increased card revenue by 11% through strategic Tableau-based recommendations• Cut project delivery time by 15% by supporting the Product Owners in refining product roadmaps and prioritising backlogs• Led Scrum product development, gathered & translated business requirements into functional & technical requirements• Strong proficiency in SQL, database modelling, analysis, and querying of large-scale databases with over 65 million records• Supported QA during SIT and UAT to fulfil acceptance criteria and ensured successful feature launches in production

West Bengal, India

West Bengal, India

Master Of Science - Ms, Management, 2.1

B.Tech, Mechanical Engineering, 8.00/10.00

Activities and Societies: Lead co-ordinator at Prabudhha (Cultural Fest) & Yagvik (Tech Fest)