With over six years of work experience in information technology and health insurance, I am a skilled and reliable help desk support at Accenture. I provide technical assistance and troubleshooting to clients and internal users, ensuring customer satisfaction and efficient service delivery. I also have extensive experience in PHIC and billing, having worked for four years at AMOSUP, a maritime union that offers health benefits to its members. There, I handled claims processing, verification, and reconciliation, as well as data entry and reporting. I have a bachelor's degree in information technology from STI College, and I am proficient in various software applications and systems. I am passionate about learning new technologies and improving my skills, and I enjoy working with diverse and collaborative teams. My goal is to contribute to the success and growth of Accenture and its clients by providing high-quality and timely IT support and solutions.