• Design virtual agent workflows that cater to client needs and company objectives.• Oversee the virtual agent's activities, ensuring optimal performance and client service.• Implement and oversee sales automations to optimize lead generation and conversion.• Strategize and execute email and SMS marketing automations to engage the target audience and drive conversions.• Establish and maintain software partnerships that align with the company's goals.• Manage the CRM system, ensuring accurate data capture, effective segmentation, and relevant client communication.• Design and develop all marketing collateral to uphold brand consistency and visibility.• Oversee and optimize the company's social media presence across platforms.• Design and maintain the company website, ensuring it remains up-to-date and user-friendly.• Cultivate and maintain strong client relationships, ensuring client satisfaction and fostering growth opportunities.

• Creation of digital assets ranging from email templates, powerpoint presentations, social media advertising to animated banners and motion graphics.• Creation of marketing collateral print templates. Flyers, postcards, magazine ads, folders and stationary.• Design company branded mockups to establish a consistent look and feel across websites and marketing portals.• Project management and resource allocation for creative projects.

• Rebranding of corporate identity and retail channel. Develop brand strategy and implementation process.• Use design thinking methodologies to strategize and conceptualize the customer experience for AmWest. • Create prototypes to realize possible design solutions and develop company branded mockups to establish a consistent and coherent brand presence on internal and vendor managed websites and marketing portals.• Collaborate with off-site web developer to create robust proprietary marketing portal. Product identity, user research, user experience, prototyping, front-end development, usability testing and product launch. • Creation of digital assets ranging from email templates, powerpoint presentations, social media advertising to animated web banners and motion graphics.• Creation of marketing collateral print templates. Flyers, postcards, magazine ads, folders, stationary.• Project management and resource allocation for creative projects.

• Delegate and/or execute all creative tasks for First Guaranty Mortgage Corporation. • Develop design process outline for various project scopes for use internally and with contractors.• Develop creative brief documents for large to small projects to increase project work flow.• Develop company branded mockups to establish a consistent look and feel on vendor managed websites and marketing portals.• Provide off-site web developer detailed instructions on website functionality updates and bugs.• Create front-end HTML, CSS, and Javascript prototypes, HTML email templates and web banners.• Creation of marketing collateral print templates. Flyers, postcards, magazine ads.• Manage and recruit in-house and freelance design talent.• Project management and resource allocation for creative projects.• Oversee all creative projects from start to end.

• Update website content and creative for multiple sites. HTML, CSS, Wordpress.• Provide off-site web developer detailed instructions on website functionality updates and bugs.• Create front-end HTML, CSS, and Javascript prototypes, HTML email templates and web banners.• Creation of marketing collateral print templates. Flyers, postcards, magazine ads.• Revamp branding manual and creative strategy for corporate, retail and wholesale channels.• Develop design process outline for various project scopes for use internally and with contractors.• Update creative brief documents for large to small projects to increase project work flow.• Assist with usability and quality assurance testing.• Develop company branded mockups to establish a consistent look and feel on vendor managed websites and marketing portals.

• Delegate and/or execute all creative tasks for NBA e-commerce websites. • Update website creative, landing pages, static and/or animated web banners, creation of email designs and templates, corporate branding, style guide creation, art direction and conception of print catalogs, and magazine ad design. • Assist in directing photo shoots for use on website or catalogs. • Retouch product and player photos. • Mock-up page redesigns for developers. • Assist with usability testing. • Assist in developing consistent design strategy for international e-commerce sites.• Manage and recruit freelance design talent.• Write and present creative briefs.• Provide design feedback on all assets developed for the NBA Store.• Collaborate with marketing team to discuss promotional and event-driven creative strategy. • Participate in weekly meetings with NBA creative services to ensure consistent branding across all media channels.

• Supervise and/or execute all creative tasks dealing with the company consisting of: creating corporate, wholesale, and retail brochures, magazine ads, and flyers. • Create various web designs (flash and html), monthly email newsletters, managing multiple company sites, flash online training, ecards, titling sequences, teasers, logo creation/manipulation, corporate branding, posters, banners, and packaging design. • Oversee all creative projects from start to end.

• Manage and create the bi-monthly full color mailer, html/flash email newsletters, animated gif web banners, website maintenance and updates, flash online training, developed corporate branding guidelines, design of various brochures, flyers, inserts, and magazine ads to be used as corporate profiling. • Photograph digital images of inventory. • Retouch and post inventory on the website.