Receive inbound calls for businesses and medical practices. Dispatch messages according to client protocol. Answer for hundreds of medical practices, businesses, and properties throughout New England. Work with towing companies dispatching calls overnight from police, motor clubs, clients.

As a supervisor, I manage the workflow of my team. This includes correcting any mistakes messages contain and dispatching urgent messages to doctors.As an operator for an answering service that covered hundreds of accounts, I'd take messages for doctor offices after hours. I'd engage with patients and medical professionals. Our department had us doing other activities noted below. • Worked with Cancer Treatment Centers of America as part of patient intake. Asked questions to potential patients to see if CTCA was a viable option for them. Also shared resources with potential patients. The job also included chatting as a means of communication.• Worked with Angels on Call for after hour scheduling needs and emergencies. Duties included scheduling appointment times for home health aides, finding replacement aides after hours, connecting patients with an on-call nurse in the event of an emergency.• Worked with MetroPlus insurance. Verified member eligibility. Explained benefits to members. Took messages after hours.

• Completed assembly work with hand and power tools. Task included sanding, gluing, screwing, and plugging.• Conducted quality assurance inspections on finished components and identified issues.• Packaged products.• Applied blank labels to devices, packaged and sealed items before sending for quality review.• Data Entry