Dynamic and results-oriented professional with a proven track record across diverse roles in business support, project management, IT, customer service, management and HR. With extensive experience in leading teams, managing complex projects, and providing exceptional client support, I excel in driving efficiency and producing quality work.My career journey has equipped me with a unique blend of skills, including team leadership, strategic planning, and hands-on technical expertise. As the Head of Business Support Department & HR Coordinator at Care Agency Media Ltd., I have expanded and led a multifaceted team, developed and implemented systems and processes, and overseen critical HR functions. My ability to handle escalations, manage performance, and drive service improvements has been key to delivering exceptional results.Previously, I have excelled as a Project Lead, IT Manager, and Sales Agent, demonstrating my versatility and commitment to excellence in various professional settings. My hands-on experience includes managing IT systems, automating tasks, and developing client bases, all while maintaining a strong focus on customer satisfaction.I am passionate about leveraging my skills to contribute to organisational success and drive continuous improvement. Whether through strategic project management, effective team leadership, or advanced technical support, I am dedicated to achieving and exceeding goals.Feel free to connect with me to discuss technology, open-source projects, or potential opportunities.