Ritchie Cunningham Email & Phone Number

Manchester, England, United Kingdom

• Expanded and led a team comprising business support leads, health and social care consultants, business administrators, accounts administrators and tender administrators• Provided training, conducted performance reviews, and offered feedback to support staff development• Managed escalations, delegated tasks, and researched solutions to unique challenges within the department and wider company• Expanded service offerings within the department and held regular strategic meetings with the company director and other key individuals• Purchased office equipment, including laptops and display screen equipment to support team operations• Set up new staff accounts on various systems, configuring them to meet business needs and ensure security• Secured and backed up accounts for staff who were terminated or left the company, ensuring data integrity and continuity• Conducted company-wide performance reviews, ensured compliance with company policies, and reviewed and updated policies as needed• Managed recruitment processes, including posting job adverts, interviewing, hiring, dismissals and performed recruitment checks as well as issuing employment contracts and inducting into the company• Handled company-wide complaints, money claims, and liaise with office landlords regarding bills and structural maintenance• Ensured compliance with regulatory changes and collated payroll information for submission to the external accountant• Managed staff annual leave requests and sickness reporting

Manchester, England, United Kingdom

• Established a new department to support clients after the setup of their Health & Social Care Business• Developed a system to ensure ongoing communication and collaboration with clients• Provided ongoing support to address business-related challenges faced by clients in their operational phase• Delivered continued training and resources to clients, building on the tools and support provided during the initial setup phase• Upsold additional services, aligning them with the client's needs and their business growth• Developed additional profitable services for clients to continue receiving our support services after contract expiry• Collected data and feedback on business performance

Manchester

• Managed end-to-end client projects, guiding them through their business setup using the ‘TeamWork’ project management system• Provided consultancy services for new businesses, breaking down complex tasks into manageable steps• Trained clients on shift management software that we developed in-house along with other software delivery tools• Liaised between designers, developers and clients to ensure timely project delivery• Supported clients through application submissions to regulatory bodies such as the CQC• Reported bugs and provided feedback to the development team for resolution• Maintained regular communication with clients via email, phone and TeamWork, ensuring strong client relationships• Input data into CRM & accounting software, managing quotes and invoicing processes• Managed hosting and domain renewals

Oldham, England, United Kingdom

• Developed and maintained spreadsheets to organise company data• Oversaw all IT systems and equipment within the company including telephony equipment and server management• Provided first-line IT support for internal staff• Automated tasks in Excel by writing Visual Basic scripts to improve efficiency• Managed staff and handled team operations in the absence of the sales manager• Oversaw disciplinary and dismissal procedures when required

Oldham, England, United Kingdom

• Conducted outbound cold calls to generate new sales opportunities• Overcame objections to convert prospects into clients• Built and maintained positive rapport with potential clients• Staying informed on the claims industry to provide accurate information• Consistently worked towards and achieved key performance indicators (KPIs)

Oldham, England, United Kingdom

• Made outbound calls to existing clients, assisting them throughout claims processes• Documented all client interactions and activities using CRM software• Updated case files regularly to ensure accurate and up-to-date information• Managed cases from initiation through to completion, ensuring smooth resolution• Communicated with banking institutions to form the basis of claims

• Provided outsourced system administration and software engineering services to small and medium-sized business (SMB) clients• Used target marketing to reach and grow a client base• Managed company resources, ensuring necessary tools were available to meet project requirements• Prioritised tasks and managed time efficiently to meet client expectations and deadlines

Bury, England, United Kingdom

• Conducted outbound calls to prospective clients to drive sales growth• Effectively addressed objections and resolved client concerns• Established strong relationships with clients through clear communication and rapport-building• Consistently worked towards meeting and exceeding key performance targets

Wath Upon Dearne, England, United Kingdom

• Delivered exceptional customer service to small and medium-sized businesses (SMB) as well as enterprise customers, building strong relationships and ensuring a positive experience• Consistently met and exceeded key performance indicators (KPIs), including customer satisfaction and resolution times• Managed billing inquiries, ensuring accuracy and providing clear explanations to customers• Offered technical support, troubleshooting issues, and providing tailored solutions to meet the unique needs of business customers• Collaborated closely with internal teams to ensure customer queries were resolved promptly and effectively

Wombwell, England, United Kingdom