Ritchie Li Email & Phone Number

United States

San Francisco, California

• Ensure minimal disruption for the user base by addressing over 40 Windows hardware requests and incident tickets on a weekly basis.• Provide training to new team members on supporting a proprietary banking application, troubleshooting hardware and software issues, understanding process workflows, and identifying escalation paths for incidents and requests that fall outside the scope of their responsibilities.• Act as the main point of contact for executive and upper management… Show more • Ensure minimal disruption for the user base by addressing over 40 Windows hardware requests and incident tickets on a weekly basis.• Provide training to new team members on supporting a proprietary banking application, troubleshooting hardware and software issues, understanding process workflows, and identifying escalation paths for incidents and requests that fall outside the scope of their responsibilities.• Act as the main point of contact for executive and upper management employees regarding IT-related matters.• Deliver on-site assistance and hardware support for conferences and company events outside regular working hours. Show less

San Francisco, California, United States

• Provide technical support to internal colleagues by responding to requests and incidents reported via voice, email and instant messaging• Achieve resolutions of all interactions on first call whenever possible in a fast-pace environment• Provided troubleshooting support for a wide variety of 3rd party applications and engaged escalation support processes in a timely fashion using sound judgment and self-initiative

San Francisco Bay Area

• Train teammates on new processes and procedures• Assure projects are completed and are within compliance with CPUC regulations• Manage multiple mailboxes/folders to ensure projects are moving forward

San Francisco Bay Area

• Review Solar interconnection applications for customer's interconnecting up to 30kW to ensure PG&E guidelines are met• Manage applications through life cycle of application• Maintain written correspondence and daily logs• Project contact between Metering Engineers and Solar Installers for Variance projects

San Francisco Bay Area

• Successfully negotiated with cellular vendor and reduced cost by 30%• Successfully coordinated the installation and managed the badge reader system for the office• Successfully installed security cameras throughout the office• Maintained, updated employee and visitors ID status in the Keri Systems• Semi Annual meetings with our cellular vendor to discuss next steps, and future installments• Work with our telecom (VOIP/Cellphone) provider on a daily basis• Respond and… Show more • Successfully negotiated with cellular vendor and reduced cost by 30%• Successfully coordinated the installation and managed the badge reader system for the office• Successfully installed security cameras throughout the office• Maintained, updated employee and visitors ID status in the Keri Systems• Semi Annual meetings with our cellular vendor to discuss next steps, and future installments• Work with our telecom (VOIP/Cellphone) provider on a daily basis• Respond and close tickets using ManageEngine ServiceDesk ticketing system in a timely manner• Install, configure, upgrade, and maintain servers, laptops, desktops, printers, scanners and related devices including setting up RAID arrays using Dell PERC 5/I controllers.• Install, configure, upgrade, and maintain Microsoft Windows OS• Install, configure, upgrade, and maintain various PC applications: MS Office, Adobe Creative Suite, and various company Applications• Install network cabling for voice/data, and confirmed port number matches the patch panels• Manage Active Directory domain user and computer accounts, and Microsoft Exchange mailboxes• Successfully installed and coordinated a teleconference with multiple offices• Manage inventory of mobile hardware, and laptop assets. Maintained accurate records for internal audit. Show less

Belmont, Ca

• Utilize Symantec Ghost to re-image laptops for disposals and deployment for new employees. • Utilize Symantec Endpoint Protection, Spybot, Malwarebytes to detect and remove virus/spyware as needed. • Add machines to the domain, and user domain accounts to the local admin group. • Setup Outlook accounts to connect to Exchange Server.• Setup VPN for users using CheckPoint Secure Client. • Setup video conferencing using InterCall Unified Meeting client using user’s IUM… Show more • Utilize Symantec Ghost to re-image laptops for disposals and deployment for new employees. • Utilize Symantec Endpoint Protection, Spybot, Malwarebytes to detect and remove virus/spyware as needed. • Add machines to the domain, and user domain accounts to the local admin group. • Setup Outlook accounts to connect to Exchange Server.• Setup VPN for users using CheckPoint Secure Client. • Setup video conferencing using InterCall Unified Meeting client using user’s IUM account information.• Assist the helpdesk department with ongoing projects, as well as help diagnose and troubleshoot problems for individuals or multiple computer systems daily.• Create and/or update reports in order to identify hardware/software assets.• Assist with office and cubicle moves involving the helpdesk department.• PC asset verification and inventory tracking. Show less

San Francisco Bay Area

• Customer service, customer and office liaison, and office management. • Manage exclusive clients, security and financial databases, and maintain 100% customer satisfaction. • Analyzed and resolved discrepancies between databases, parking logistics, and colleagues concerns.

San Francisco Bay Area

• Assist with the protection of secure, highly confidential, and valuable documents by maintaining inventory.• Verify student identification, announced rules, and proctored exam.• Review administrative rules and procedures to insure secured standardized testing.