Investigate, submit proposal to HQ for approval of partner code mapping in Paypal’s APIPrepare Pre-Launch, Post -Launch and Wrap-Up Report for Readiness Plan for new service or partnersUpload partners’ cash pick-up locations in Paypal’s payout platformAssist the Accounting, Finance and Exemption & Liabilities Departments in investigating the accounting discrepanciesPrepare Reconciliation Report and the cause of the discrepancies between Paypal and Partners

Manage communication (outbound and inbound calls in both English and Spanish) with all customers to ensure payments and evaluate all delinquent accounts and maintain accurate records.Provide customer service regarding collections issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts.Resolve unpaid transaction issues and rescues accounts receivable… Show more Manage communication (outbound and inbound calls in both English and Spanish) with all customers to ensure payments and evaluate all delinquent accounts and maintain accurate records.Provide customer service regarding collections issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts.Resolve unpaid transaction issues and rescues accounts receivable delinquency, applying excellent customer service in a timely manner.Collect customer payments in accordance with payment due dates.Send email correspondence to customers to encourage payment of delinquent accounts.Reconcile the customers account and ensure no payment discrepancy. Show less

Assist English speaking customers with their payment/collection issueReconcile the customers’ account and assure no payment discrepancyProcess customers’ payment via ACH, Wire, EFT, debit or credit cards over the phone

Assist the customers with any issue of their account.Help the customers to process transactions.Provide the status and help speed up the transactions.

Assist the customers with any issue of their account.Apply basic troubleshooting with their TV channels, programming, etc.Process payments over the phone via cards.

Assist customers with any issue of their account.Apply basic troubleshooting with their mobile phones or gadgets.Process payments over the phone via cards.

Verify the accuracy of the amount of the processed customers’ refund for unboarded flights.Make sure submitted documents are valid and compliant.