Please complete the CAPTCHA to continue
A concise factual answer block for searchers comparing this professional profile.
Ritchie Val Geronimo is listed as Team Manager at Amazon Operation Services Philippines, Inc. at Amazon Operation Services Philippines, Inc., a company with 432 employees, based in Metro Manila, National Capital Region, Philippines. AeroLeads shows a matched LinkedIn profile for Ritchie Val Geronimo.
Ritchie Val Geronimo previously worked as Customer Service Team Manager at Amazon Operation Services Philippines, Inc. and Training Manager at Unionbank Of The Philippines. Ritchie Val Geronimo holds Master Of Business Administration (M.B.A.) from University Of Santo Tomas.
This section adds company-level context without repeating Ritchie Val Geronimo's masked contact details.
Review company-level records connected to Ritchie Val Geronimo before choosing the right outreach path.
Has an extensive work experience in a customer service environment. Expert in retail bank products and services. Quality Management Representative for ISO Certification and Accreditation. Highly knowledgeable and skilled in Training, Quality Assurance, Customer Care, and Call Center processes. Strong people management experience. Team player. Has passion for excellence. Results oriented.
Listed skills include Training, Management, Customer Service, Process Improvement, and 12 others.
Company context helps verify the profile and gives searchers a useful next step.
A career timeline built from the work history available for this profile.
Pasay, National Capital Region, Philippines
Leading and developing a team of 20-30 associates. Responsible for the overall performance management, coordination, and evaluation of the team. Develop and achieve performance goals and objectives. Carrying out supervisory responsibilities in accordance to policies and procedures which include interviewing, training, planning and assigning work, reviewing.
NCR - National Capital Region, Philippines
Responsible in conducting and implementing the certification program for all officers in the Customer Service Group. Conducts all training programs and product updates dissemination to ensure consistency of knowledge and information among all officers. Serve as the subject matter expert of the group and the point person for all product and service.
NCR - National Capital Region, Philippines
Responsible for ensuring that all the processes of the Customer Service Group meet the quality standards set by the bank. Handle the Internal Control and Calls Monitoring teams in identifying areas for improvement across all the processes being handled by the group.
NCR - National Capital Region, Philippines
Responsible for managing the day to day operations of the Customer Care Unit which serves as the fulfillment and back-support unit of the Customer Service Group. Ensure that the Transaction and Correspondence teams process all client requests from voice and non-voice channels, within the agreed service levels and turn-around times.
NCR - National Capital Region, Philippines
Responsible for the establishment and achievement of the Quality Policy and Quality Objectives of the unit’s Quality Management System. Ensure that processes needed for the Quality Management System are established, implemented and maintained.
NCR - National Capital Region, Philippines
Directly supervises the Customer Service Officers, Associate Customer Service Officer, Telephone Operator in accepting all customer initiated contacts made through the Customer Service Hotline and UnionBank Trunkline.
NCR - National Capital Region, Philippines
Responsible in managing the acceptance and the correspondence of all customer initiated contacts that were received by the Inbound Unit via mail, electronic mail, facsimile messages or any other non-voice channel.
NCR - National Capital Region, Philippines
Quick answers generated from the profile data available on this page.
Ritchie Val Geronimo works for Amazon Operation Services Philippines, Inc..
Ritchie Val Geronimo is listed as Team Manager at Amazon Operation Services Philippines, Inc. at Amazon Operation Services Philippines, Inc..
Ritchie Val Geronimo is based in Metro Manila, National Capital Region, Philippines while working with Amazon Operation Services Philippines, Inc..
Ritchie Val Geronimo has worked for Amazon Operation Services Philippines, Inc. and Unionbank Of The Philippines.
You can use AeroLeads to view verified contact signals for Ritchie Val Geronimo at Amazon Operation Services Philippines, Inc., including work email, phone, and LinkedIn data when available.
Ritchie Val Geronimo holds Master Of Business Administration (M.B.A.) from University Of Santo Tomas.
Ritchie Val Geronimo is listed with skills including Training, Management, Customer Service, Process Improvement, Banking, People Management, Performance Management, and Leadership.
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial Search contacts