Monica Ritchie Email & Phone Number

Greater Atlanta Area

Atlanta, Georgia

•Responsible for onboarding, mentoring and training property managers throughout a portfolio in Charlotte, Atlanta & South Florida•Assist with budget training, implementation and execution for takeovers and new lease-ups•Support Regional manager with day to day tasks to ensure our communities are reaching all goals•Identify areas of opportunity for underperforming properties and plan/execute action plan•Facilitate and participate in due diligence and takeover assignments throughout the portfolio•Complete quarterly property inspections and ensure standards and expectations are adhered to•Assist and review owners reports to ensure accurate execution and accuracy of variance and forecasting reports•Form trustworthy and reliable relationships with our clients

Charlotte, North Carolina

• Developed and adhered to annual operating and capital budgets • Completed monthly operations and financial package for ownership • Cultivated a cohesive relationship with Simon Property Group to jointly manage the residential and retail portions all owned by JPMorgan• Responsible for all contract procurement, vendor requirement tracking and negotiations

Washington D.C.

·• Developed and executed leasing and operation strategy resulting in occupancy exceeding plan and increasing revenue• Identified and resolved operational and staffing issues in first 90 days • Cultivated and resolved strained relationship with retail tenants

Arlington, Va

·Execute strict TIAA ownership policies and procedures including contract procurement process·Plan and execute $750,000 of capital improvements·Coach a team of 11 to complete their position specific certifications ·Recipient of the 4 Diamond award from ownership

Arlington, Va

·Manage all aspects of daily operating of 300-unit apartment community while working with the onsite retail management, CBRE·Coach a team of 15 members to ensure property renewal rate growth, new resident recruitment, and overall resident satisfaction·Successfully navigate the difficulties of parking garage vehicle vandalism, chronic hot water issues, major elevator repairs, a softening Arlington market, and strict TIAA ownership standards as a first-time manager