Live Audio, Event Lighting, Video Production, Video Mapping, Multi-Camera Production, Concerts, Audio Visual Services, and Conference Production

-Maintain professional dress and demeanor when handling prestigious clientele (NBC Universal, Goldman Sachs, RE/MAX).-Mixing, editing, and sound design for interviews, conferences & live musical performances.-Maintenance, upkeep & updates on in-house audio, lighting & video equipment.-Managed computer hardware and software by installing new components and updating existing parts.-Communicate with sales, vendors & clients to complete on-time installations according to spec.-Programming and troubleshooting devices following installation.-Provided training on a/v hardware, desktops, laptops and mobile devices for both employees and clientele.-Established machine security protocols and set up user accounts.-Integrated new technologies to meet area requirements.-Coordinated installation of updated A/V hardware and Polycom systems.

-Mixed/edited music (and other types of audio content) and operated sound consoles/systems.-Fixed, inventoried, and improved inhouse equipment while under strict budgeting.-Handled the weekly residential live shows ranging from 4-10 piece bands, technology group meet-ups with presentations requiring projection/recording/and more, and private company parties.-Maintained and monitored equipment use/storage to safeguard against damage or theft.-Hired & Trained employees in procedures, equipment, and policies.-Worked closely and successfully with diverse group of coworkers to accomplish goals, address any issues related to our production and services, and meet deadlines.-Dealt with the ever-changing requirements for the SXSW and Moontower Comedy Festivals that included multiple performances needing zoned recording or video presentations.-Juggled multiple projects, stages, and tasks to ensure high quality service and experience.

-Purchasing, maintaining and improving the in-house equipment.-Hiring, training and scheduling audio engineers.-Engineering live audio for 20+ bands weekly for both local and national acts (Including: Dick Dale, Tycho, Afroman, Youth Lagoon, Wild Belle, Psychic TV, My Life with the Thrill Kill Kult and many, many more. For an updated short list or references please inquire).-Installed and maintained hybrid analog/digital audio systems for two stages that included live channel-to-channel broadcast and recording capabilities.-Other duties included: Training interns/staff, band liaison, coordination with booking/promotion (eventually taking over duties) and outside collaborators.-Managed book of clients with new projects, account records and client details across standard endeavors and during larger festivals like SXSW and ACL.-Negotiated between talent and various agencies for contractual arrangements.-Dealt with staff and club member grievances and complaints promptly.-Tracked department expenses and revenue to meet budget requirements.

-Installation and replacement of RJ45 / CAT cabling, power runs, and other infrastructure maintenance.-Hardware maintenance and replacement, down to the component level.-Identified hardware issues caused by component failures using approved diagnostic tools.-Performed functionality testing on various systems and applications to confirm suspected faults and malfunctions.-Documented repair processes and helped streamline procedures for future technical support actions.-Provided operational and technical support for e-service issues via telephone, electronic communication and desk-side services.-Assisted customers with various types of technical issues via email, live chat and telephone.-Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.-No job too big or too small. Would replace a printer's ink cartridge for an older couple or build custom offices for students with special needs.

-Started as standard IT Support answering chats and phones, helping clientele navigate both new and existing accounts.-Reviewed requests for service to resolve IT difficulties, documenting and fielding tickets to improve problem resolution.-Maintained working knowledge of current hardware and equipment by completing required training and reading applicable literature.-Moved into training, developing and coordinating materials to help individuals learn company policies and procedures and job tasks.moved into Training, helping to rewrite classe material before transitioning into a different career path.-Worked a second time for a short while as IT Support II in 2018.

-Electrical-mechanical repair refurbishing Dell systems hardware.-Diagnosing and repairing 3-6 systems in tandem, averaging 25-35 daily to keep above production needs.-Audited, maintained and repaired equipment to achieve operational efficiency.-Used multimeters, oscilloscopes and other hand tools to test and evaluate components.-Repairs ranged from testing and replacing standard components (i.e. RAM, HDD, Optical drives) to replacing SMP components on the motherboard level.-Parsing various levels of issues with software/hardware. Including: web books, laptops, desktops and blade servers.-Adhered to safe engineering practices and procedures to minimize risk.-Helped increase production thanks to creating and standardizing new painting techniques.