Ritesh Barot Email & Phone Number

Vadodara, Gujarat, India

Borsad, Gujarat, India - Vahera Branch

• Responsible for meeting branch Liability and Asset Business and adherence to all guidelines and regulatory requirements.• Ensuring that customers get world-class services and their needs are understood and met through financial product offering of the bank.• Managing and monitoring performance of all the sales resources and attrition control of customers.• Recording & resolving complaints as per the specific process within the stipulated TAT.• Promoting all direct banking channels and ensuring that the customer is utilizing the same.• Responsible for all related process checks as custodian of vaults and joint custodian of systems administration and setup within the branch.• Ensure all laid down systems and processes are followed as stipulated by audit and Senior Management by carrying out Monthly/Periodic verification of auditable items at branches.• Ensure that all staff are adequately trained on the products of the bank and sales process. Make staff aware of various policies of the bank with regard to customer services and compliance.

Vadodara, Gujarat, India

• Planning entire operations and cross-selling of all financial products by branch staff (01-PB, 02-VB &05- Executive)• Delivering SA, CA, NCA, NRI and Life & General Insurance goals of the branch• Achieving third party fee targets of the branch & individual• Leading cross-sell of asset products like HL, AL, LAP, LAS, Credit Card and Forex• Formulating strategies for market development, monitoring the performance against assigned objective and providing feedback on customer needs / competition for improved services• Maximizing the branch sales performance to achieve the sales target & recommend a product mix of Asset Product, Insurance, Mutual Fund, FDs & other fee products• Supporting Outbound Relationship Officers to enable them to achieve their business targets

Ahmedabad, Gujarat, India

CSM & Back-up DBM (Landmark Branch):( ICICI Bank Registered Office - GL size 1800+ crore)• Tracked & reported about all branch activities to DBM and BM• Enhanced the GL book size of branch through MOM and Bucketing Analysis• Planned entire operation and cross-selling of all financial products by branch staff (Total-21 PB and VB)• Led: o Daily cash indenting and ATM replenishment of Vadodara o E-lobby management with branch EOD activity o CAT-5, Soax and Audit Reverts to concurred auditor• Steered all bank operations (Asset, Cash, Forex, Legal, NRI Services, Demat,IPO and Bond)• Received recognition for Life Insurance Product as RH Club Member• Awarded by ICICI-Prudential Life Insurance for winning the contest “DELLA” in Jul’15• Won Retail Business Head Contest during 2013-14• Recognized as Best of West Qualifier for ED-Certificate in 2015 (revenue Rs.5.20Lakhs)

Vadodara, Gujarat, India

• Developed & managed new dealership and agent as per company strategy• Led renewal management of South Gujarat branches• Established healthy relationship with dealer, agent and brokers.• Reported about daily business to Regional Head and Zonal Head.

Vadodara, Gujarat, India

• Secured top 3 positions (F.Y. 2008 to 2010) PAN India by achieving highest retention of business (79% of retention percentage)• Won “All is Well “– Health Plan Contest• Awarded by Zonal Head for new dealership development in West Zone• Promoted from Sales Manager to Territory Sales Manager in Oct’09

Vadodara, Gujarat, India

• Led marketing activities with representatives like Multi-specialty Hospitals / Super Specialty Doctors /Health Camps in hospitals.• Imparted training to Medical Representatives.

Vadodara, Gujarat, India

Vadodara, Gujarat, India

Vadodara, Gujarat, India