Leading the team handling Middle east Africa payroll and acquiring skills of payroll governance working around more than 15 Middle east Africa countries and around 20 entities. Constantly contributing the process improvement and way of thinking towards Automation perspectiveConnects with client on the challenges facing in payroll and streamlining the ProcessConnects with multiple service providers and engaging them to ensure the timeliness and accuracy maintained in the payrollsDeveloping the new Operational strategies to support the client expectationsCo-ordinating with multiple internal and external stakeholders for the alignment and progress gapsMeeting the payroll deliverables timelines and with constant accuracy and accountability on payrollUnderstanding the complexity of the payroll inquiries and providing assistance to the team with effective resolution and closure with defined SLAsMeeting the defined SLAs and KPIs agreed with the clientMaintaining the SOPs and rolling out within the team in any changes in processEncouraging the team to keep their presence and valued about their workManaging the year end process and sharing the alignment between the service providersEnrolling myself as a global trainer by conducting sessions on data privacy and contribution towards safeguarding the clients dataEngagement within the team to make a difference in thinking approach and adapt the automation changeover.