Please complete the CAPTCHA to continue
A concise factual answer block for searchers comparing this professional profile.
Riitesh Saxena is listed as 🏆Top CX Leader 2023 & 2022🏆Google & BCG Certified Professional with 23+ years in FinTech, Telecom & FMCG | Customer Experience Management | Customer Insights | Customer Service Operations | Agile Project Management based in Mumbai, Maharashtra, India. AeroLeads shows a matched LinkedIn profile for Riitesh Saxena.
Riitesh Saxena previously worked as Senior Vice President & Service Head - Customer Service at Smfg India Credit and Senior Vice President & Head - Customer Experience at Varthana. Riitesh Saxena holds Specialization | Leading The Modern Day Business, Digital Transformation, Design Thinking For Innovation, Digital Product Management & It Strategy, 98% from University Of Virginia Darden School Of Business.
🌟 Customer-centric transformational leader with 23+ years of diversified experience in Customer Experience Management, Customer Insights, Customer Service Operations & Agile Project Management in large multi-national & emerging mid-sized companies in B2B and B2C segments across BFSI, Telecom & FMCG industry🌟 Passionate about implementing strategic initiatives; fostering change management, innovation, process & tech automation; developing high-performing teams and decoding Customer insights to reduce Customer efforts and increase Customer engagement🌟 Certified Specialist in Customer Experience Management by BCG • Digital Transformation • Agile Project Management by Google • Customer Journey Mapping • Digital Product Management • Design Thinking for Innovation • Customer Insights & Research • SaaS CRM Implementation • Lean Six Sigma
Listed skills include Team Management, Customer Satisfaction, Management, Customer Lifecycle Management, and 28 others.
A career timeline built from the work history available for this profile.
Mumbai, India
🎯 Key Achievements:🌟 Developed Customer experience and engagement model based on Customer preferences and behaviors🌟 Enhanced company performance by implementing new strategies and streamlining operations🌟 Identified opportunities to improve business process flows and productivity🌟 Developed measurement tools and reports to track metrics on adoption and.
Bengaluru, India
🎯 Key Achievements:🌟 Successfully built Customer Experience framework including team, channels, applications & processes🌟 Secured vital partnerships with industry leaders, enhancing company reputation & market reach🌟 Collaborated with the leadership team on long-term strategic planning for sustainable success🌟 Revamped sales strategies to increase.
Mumbai, India
🎯 Key Achievements:🌟 Successfully delivered multiple Customer Experience & Digital Transformation projects🌟 Spearheaded optimization of IVR, website, web app and AI chatbots to minimize Customer efforts🌟 Set up onboarding to claim process for group insurance products with digital e-Commerce partners🌟 Designed seamless digital Customer buying journey for.
New Delhi & Jaipur, India
🎯 Key Achievements:🌟 Managed the rollout & expansion of the Customer service function in the new business markets🌟 Managed voice & non-voice 500+ seated contact centers & backend operations🌟 Spearheaded Business Process Outsourcing (BPO) of contact centers & backend operations🌟 Successfully delivered greenfield projects on CRM, IVRS, web portal & service.
New Delhi & Lucknow, India
🎯 Key Achievements:🌟 Delivered delightful Customer experience at the Wills Lifestyle stores & increased repeat sales🌟 Managed retail store expansion, store promotional events, and annual store inventory audits🌟 Consistently achieved the highest sales and highest ticket size including setting two national sales records🌟 Actively managed Store Budgets &.
I have successfully completed Leading the Modern Day Business - a Specialization from The Darden School of Business, University of.
Quick answers generated from the profile data available on this page.
Riitesh Saxena is listed as 🏆Top CX Leader 2023 & 2022🏆Google & BCG Certified Professional with 23+ years in FinTech, Telecom & FMCG | Customer Experience Management | Customer Insights | Customer Service Operations | Agile Project Management.
Riitesh Saxena is based in Mumbai, Maharashtra, India.
Riitesh Saxena has worked for Smfg India Credit, Varthana, Bandhan Life, Vodafone Idea Limited, and Itc Limited.
You can use AeroLeads to view verified contact signals for Riitesh Saxena, including work email, phone, and LinkedIn data when available.
Riitesh Saxena holds Specialization | Leading The Modern Day Business, Digital Transformation, Design Thinking For Innovation, Digital Product Management & It Strategy, 98% from University Of Virginia Darden School Of Business.
Riitesh Saxena is listed with skills including Team Management, Customer Satisfaction, Management, Customer Lifecycle Management, Telecommunications, Business Process, Customer Service, and Customer Experience.
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial Search contacts