Key contributor in customer satisfaction. Working on CRM to integrate into the company’s platform for queries and daily tasks. Handling of all queries from ATM surplus to settlements Managing Key accounts and assisting with there financial queries. Preparing weekly and monthly Reports Meeting with Customer Relationship Executives on monthly basis to gain insight on there needs and assist them with training where need be. Customer retention Meeting with Key Accounts on a monthly basis and assess there needs. Assisting in special projects and help run it successfully.

Key contributor to the information and knowledge management strategy for the product, development and operations teamsDrafting process flows for technical and business operational requirementsCompiling manuals and verifying content quality and accuracy for distribution to internal /external stakeholdersAssisting with CRM portal process follow-ups from sales to close out of opportunityAssisting with Daily / weekly / monthly stats reporting for strategic decision makingLoading process on the various systemsCustodian of the devices keys and key loading processMerchant on-boarding. Assist with business users on-boarding on the various systems and provide training and usermanualsAssisting with functional testingWorking closely with internal departments and customers to resolve queriesIdentifying and creating efficiencies through process optimization and automationPerform adhoc duties as and when requiredAssisting with deployments