CRM Consultant with 18+ years of strong techno-functional experience in Salesforce, Siebel CRM as Delivery Manager, Solution Architect, Lead Business Analyst, CRM Consultant, Client Relationship Management.Strong domain knowledge of High Technology and Industrial Manufacturing, Telecommunication, Insurance, Financial services, Public Sector, Pharma.Experience in IT Project Management (Waterfall, Agile, SAFe) and IT Service Management (ITIL processes - Service Design, Service Transition, Service Operation and Continuous Service Improvement). Engagement Manager Level 1 certifiedMain expertise includes Salesforce Configuration, data loading, Interface Design, Solution Design, Business Analysis, Functional Application Management, Product Manager, Service Delivery Management. Aiming for strong domain expertise and building a strong understanding on how the capabilities of Salesforce (12X Certified - 3X Vlocity Certified), DevOps (2x COPADO, 1x Flowsum) and Siebel CRM suite (8.0 certified) can be leveraged to transform the customer’s business, solve business problem and create value for them.