Responded to customer service requests, dispatching field technicians for product installation, maintenance, and repair.Coordinated and scheduled work orders, prioritizing tasks to meet customer demands and service level agreements.Served as a liaison between field technicians and customers, providing status updates and addressing issues.Provided technical support to field technicians, troubleshooting issues and guiding on technical procedures and protocols.Maintained accurate records of service calls, equipment, and inventory using proprietary software systems.Participated in process improvement initiatives to streamline workflow, enhance dispatch operations, and improve customer satisfaction.Trained and mentored new dispatch engineers, ensuring adherence to best practices and standard operating procedures.