Ritesh Hemlani Email & Phone Number

Dubai, United Arab Emirates

Dubai, United Arab Emirates

• Business Owner /Co-FounderPure Essence General Trading LLC | Pure Essence International DMCC, Dubai
• Co-founded and established Pure Essence, a thriving company specializing in home decor and jewelry.
• Put together realistic budgets based upon costs and fees for successfully operating business.
• Spearheaded day-to-day operations, overseeing a team of Six employees, and ensuring seamless execution of business activities.
• Conducted market research to curate a unique and appealing collection of home decor and jewelry products.
• Invested in cultivating strong relationship with key stakeholders such as suppliers and artisans, ensuring the sourcing of high-quality and exclusive products.

• Hyatt, Pune
• Assigned as Room Division Manager with front desk operations responsibilities assisting in maintaining and develop agreed operating procedures involved in Front Office and ensuring all Front Office procedures laid down.
• Apply discretion & tact when dealing with guest enquiries, problems, or complaints in an efficient and professional manner without detriment to the Hotel and its reputation.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Collaborating with hotel team members to establish and implement services and programs that meet or exceed guest expectations.
• Optimizing own productivity and that of the team on a day-to-day basis by planning and assigning work and establishing performance and development goals.

• Front Office Duty Manager The Gateway Hotel, Taj Pune, Pune
• Prepared reports to assist business leaders with key decision making and strategic operational planning.
• Coached employees through day-to-day work and complex problems.
• Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
• Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
• Coordinated with cleaning and maintenance staff to ensure that all rooms were clean and inspected before check-in.

• Held several positions with Le Meridien, promoted from Front Office Team Leader prior to becoming Front Office Duty Manager and worked as a assistant store manager during the pre-opening of the hotel.
• Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
• Reconciled end-of-day reports to determine accurate billing and payment processing.
• Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
• Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
• Launched quality assurance practices for each phase of development

High School Diploma

10Th Grade