Ritesh Karn Email & Phone Number

Jamshedpur, Jharkhand, India

Key Responsibilities GovernanceTechnology driven pipeline for business value, revenue enhancement and customer satisfactionConceptualization and propagation of ideas through SHIKHAR methodology.Facilitating improvement through IMPACT center and LEAD center.Validation of project level accrual by financial controller (BAG) of respective division.Value identification to deliveryPlanning and executing brainstorming sessions, collation of ideas and allocate idea owner with the help of unit chief.After collation of ideas, facilitating idea evaluation with BU, Shikhar and respective BAG.Ensuring desired KPI movement after operationalization of projects.Daily ManagementTracking for movement of projects through different stage gates of GPMSTracking performance and benefit realization of implemented projects.Scrutinizing sanctity and relevance of newly logged ideas in GPMS.Support project teams to update, monitor and review progress of projects to expedite project completion.Preparation of MIS in order to communicate performance, concerns and actionable to various stake-holders.Arrange reviews at various levels and release MOM, De-bottleneck implementation issuesStake-holder managementCreate buy-in with all stakeholders of the process (Get a buy-in of the process with Unit chiefs, line teams, project teams.)Coordination with Client Partner, Delivery Partner, Project team and A&I team for project implementationKey AchievementsDelivered total 73 number of project having total potential INR 361 Cr .Increased yearly accrual through digital projects from INR 7 Cr to INR 87 Cr.

Jamshedpur, Jharkhand, India

Key Responsibilities Design new systems development and upgrade existing systems to enhance user experience . Coordinated with level 1 technical support specialist to take over calls outside their level of support.Assisted customer with more difficult technical issues required a greater level of personalized care and in great length.Escalated support desk tickets to level 3 in the most crucial circumstances and after considerable time has been spend on single ticket..Key AchievementsIncreased net promoter scale from 7 to 9 Solved 99.6% of level 2 tech support tickets without needing to escalate to level 3 tech support.Reduced over all tickets raised per month from 28,00 to 600Reduced avg support ticket resolution time from 23 hours to 9 hours.

Jamshedpur, Jharkhand, India

Key ResponsibilitiesFull stack web developer responsible for design, development, implementation and user support of .net based web application development and Android applications.Design and implement standardized framework for development and support methods.Key AchievementsDeveloped Management execution system for entire Iron making area at Tata Steel Jamshedpur and Kalinganagar.Successfully developed and deployed systems integrated with level 2 automation system to design a manual intervention less reporting and close loop systems. Developed several android application including state management and IBMD Konnect system with 4.7 google app-store rating.

Bengaluru, Karnataka, India

Bachelor Of Technology (B.Tech.), Electronic And Instrumentation

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Education record