Ritesh Kumar Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Canada Area

• Managing and leading the assessment and documentation of the real time scheduling information system • Technical assessment of solution application and components, integration with third party applications• The solution’s technical landscape comprised VB.net, ASP.net, C#, WCF, SQL server, REST, SOAP• Provide advice and direction, identify/present/address issues, host meetings and brainstorm sessions and communicate with other stakeholders• Closely work with internal and external partners to ensure seamless and timely delivery of planned deliverables and milestones • Advise and assist senior management on technology recommendation, budget prediction, risk assessment and major incident/change• Lead and supervise contracted consultants and other FTEs (10+) for timely delivery of assignment• Plan, estimate, liaise and negotiate budget, resource, timeline and other requirement with projects and stakeholders• Apply expert and practical knowledge of ITIL principals in service strategy, design, transition, operation and continual improvement of the organization• Manage system updates and provide impact analysis and assessment for new and existing application releases and software/hardware upgrades on both physical and virtual environments• Statement of work and proposals for various subsequent phases of enterprise’s vision of application landscape

Toronto, Canada Area

Summary of EngagementWorked as the Project Manager and Siebel Release Manager for a $26.5M Road User Safety Modernization Program (RUSMP) for Government of Ontario. Led a multidisciplinary team of 40 members onsite and more than 150+ at offsite. Successfully delivered in Production the Release 1 ($6 M) in Sep-15, Release 2 ($11 M) in Mar-16, Release 3A ($3 M) in June-17 and Release 3B ($6.5 M) in Nov-16. Responsible/Accountable for:• Managing the solution deployment for a complex greenfield project which had a total value of 26.5 million CAD, deployed across 5 releasesIntegration with multiple internal and external interfaces• The technology stack of the modernization solution comprised of Siebel, BIP, OPA, OEDQ, IBM Middleware, Open Text, EDQ, e-Business, OCH, POS, EIM, ETL• Code packaging strategy for these technology stacks to support multiple environments in which concurrent activities were ongoing in a crunched timeline• Provided clear and easy guidance to the project stakeholders, facilitated accomplishment of both tactical and strategic project goals• Identified program level risks and mitigation strategy to ensure successful deployment of a greenfield solution in a brand new infrastructure • Formulated organizational change management by weaving change management aspects within the project implementation phases• Created Release strategy, production deployment plan, transition to operations checklist, environment usage strategy • Planned and led Dry runs, Dress rehearsals, data migration runs, sanity testing and go-live activities • Post production stabilization, warranty and Business continuity support• Identified improvement areas for optimum business adoption for the new solution to minimize adverse business impact• Resolved incident tickets and implement fixes for production issues as tier 2 and 3 support• Devising and tracking SLAs, planning emergency and scheduled production releases• Production stabilization, Steady state support

Bangalore, India

Summary of EngagementLong Term Care Partners manages Dental, Vision insurance and Long Term Care for US Federal employees. As Project Manager for the development and testing activities for BeneFeds application, managed the end to end delivery of change requests, production bug fixes and various enhancements. Leading a team of 18 developers and testers, ensured timely and quality delivery of solution along with proactive ways for LTCP to enhance the application leading to increased reliability of application. Responsible/Accountable for:• Project Manager for end to end solution delivery • Created statement of work (SOW), Estimates, Project plans & schedules. • Resource, budget and risk tracking • Tailoring SDLC process and implementing QC processes • Created progress report and review project(s) progress in progress review (weekly, fortnightly and monthly) meetings. Reviewed project progress with business sponsor(s)• Identified project level risks and mitigation strategy in situations like government policy change, business impact of organizational changes • Billing, Invoicing, Contract Management and explored new engagement opportunities.• RFPs, RFQs and pre-sales initiatives. Was part of team which won a major bid for 3-year support and enhancement program • Ensured all the Projects are executed at CMMI L5 by adhering to quality standards. • Took transition of complex and escalated project and delivered them successfully with effective stakeholder management.• Received recognition from client and an outstanding engagement level feedback (ELF). Received Infosys Insta Award in the category of best executed project. • Certified recruitment panelist for Campus recruitment drive. Also was part of recruitment panel - conducted interviews of laterals to select best talent for Infosys.

Newark, New Jersey

Summary of EngagementBCBS in partnership with state and federal governments, provide healthcare services to more than half of all US Federal employees. The organization is set up across numerous cost centers and each of them interact with both internal and external parties to support and implement various healthcare products. As Release manager of the IT branch, worked to lead regular releases as well as emergency (unplanned) releases consisting of major enhancements and work requests. Supported various business areas and cost center plan their releases in a way to meet business objective and government compliances. Led the critical deployment of Affordable Care Act (Obama care). Responsible/Accountable for:• Planning the yearly release calendar for the entire organization• Handling all major releases and emergency releases• Tracking individual milestone and timelines to ensure the release health is optimum • Minimize and eliminate the impact of competing modules or solutions being deployed• Coordinating and working with teams spread across distinct geographies and time zones during the cut-over window • Establishing RASI matrix and providing detailed and accurate statuses to respective audience • Managed end to end to quality control and tracking for multiple platforms that spanned across numerous external systems and cost centers• Release management activities to ensure code configuration and gating processes are established and tracked for various module• Release planning and technical guidance to ensure smooth production deployment • Root cause analysis for failed deployments and conduct lesson learnt sessions• Post go-live analysis, rescheduling fixes, in depth report show casing the entire release activity

Portsmouth, New Hampshire

Summary of EngagementLong Term Care Partners manages Dental, Vision insurance and Long Term Care for US Federal employees. Part of the team that developed a brand new application for enrollment, billing and claim management for US federal employees dental and vision insurance. Lead the first go-live at client location as tech lead and release coordinator for multiple subsequent maintenance releases. Responsible/Accountable for:Technical development for Enrollment and Billing modulesQuality control oversight, triaging defects, liaising with various stakeholders Release coordinator for the maintenance releases Requirement elicitationRequirement Gathering code configuration managementStakeholder managementQuality and Compliance activities Team lead activities, work allocation, QA ProcessesTechnology: AS400, COBOL, CL, DB2, RPG 400