Ritesh Kumar Parida Email & Phone Number

Enterprising and diligent consultant with over 6 years of expertise in SAP MM implementation and support, excellent communication, analytical and client service skills looking for a challenging role in SAP MM with an organization that values professional excellence, innovation and best solution. Also am having experience in Salesforce, manual testingPROJECT EXPERIENCEProject -SupportClient- Philip Morris International Designation-SAP Associate ConsultantDuration- March 2019 to till today Responsibility• Resolving the tickets logged into the helpdesk within defined SLA’s. • Monitoring daily issues related to MM.• Managing and resolving end user queries.•Monitoring monthly SLA and work towards the monthly target•Writing FS for any new or any changes in the existing developments•Interacting with ABAP consultant to close the change requests•Interacting with other functional consultants as per the requirement•Identifying the major application bugs and sharing it with ABAP team to fix it in production•Key user training for any new process and new changes•Analyzing the user dissatisfaction tickets to improve the customer satisfaction• Attending weekly monthly key user feedback meeting so that overall user experience can be improvedProject – ImplementationClient- SKH MetalsDesignation- SAP MM consultantDuration- Oct 2017 to Feb 2019Responsibility• Involved in AS- IS discussions for understanding client Business process.• Prepared the As-is and To-Be solutions based on client requirement• Checking the feasibility if the requirements by coordinating with ABAP

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  Synergy Institute Of Engineering And Technology (Siet), Dhenkanal

  Bachelor Of Technology - Btech