1. Managing end-to-end delivery & 2nd level technical support of Cloud NFVi & Switches, OSS, multi-vendor RAN nodes, CS & PS Core nodes hosted on Cloud VMs.2. Managing Service Operations which provides operational, technical, and node/application supports to customer via call, chat, email & Trouble Tickets & resolution for node/application KPI issues, customer complaints and critical issues & emergencies.3. Managing & Hands-on experience in Service Operations & Project Management processes.4. Ensuring all operational KPIs & SLA targets are met for the delivery.6. Maintaining customer relationship & ensuring good Customer Satisfaction (CSAT) score.7. Handling operational budget, tracking financial performance, ensuring minimum cost to operations.8. Managing customer’s queries, escalations, & CSI programs – initiating, driving & tracking. Ensuring resolution of operational issues & challenges.9. Managing strategic improvement projects. Exploring new automation feasibilities, testing & implementations, & hence operational efficiencies.10. Exploring new business opportunities, & add-on scopes. Preparing business case and supporting for business transitions. Handling Risk Management.11. Facilitating customer with required data & analysis. Devising action plan & improvement programs based on the analysis and customer recommendation.12. Supporting customer in planning, preparation & execution on business requirements & strategic business plans.13. Accountable for the Compliance within the team. Supporting audits with internal and external auditors.14. Defining operational processes, driving process improvements, process documentation, review & periodic updates.15. Handling Business Continuity Management by ensuring availability of IT tools/applications, & other resources to support operations.16. Leading Governance calls & leadership meetings with management. Presenting Operational performance dashboards & showcasing achievement of KPIs/SLA targets.

1. Managing performance and availability of multi-technology as well as multi-vendor networks and applications.2. Managing 24*7 shifts of technical support engineers and hands-on experience on leading team as Duty Manager of 24*7 shifts.3. Managing & Hands-on experience in Service Operations & Project Management processes.4. Responsible for achieving operational KPIs & SLA targets. Tracking & presenting operational KPIs & SLA targets to the customer. Identifying delivery gaps, analyzing & implementing corrective actions to ensure KPI/SLAs achievement.5. Identifying operational issues and taking remedial actions to ensure its resolution.6. Managing Service Desk which involves in customer interactions over IVR calls and e-mails, customer complaint resolution, liaison with different teams to provide quick customer support.7. Driving strategic improvement projects, and CSI programs – initiating, driving & tracking.8. Handling time reporting, tracking financial performance, presenting dashboard to management. Handling performance metrics, dashboards, and reporting.9. Leading (also, line manager) a team of 30+ engineers, setting and evaluating their goals, ensuring their competence development, succession planning, reward & recognition, work-life balance, and team engagement to have a high performing and high engaging team. 10. Leading Process improvement drives, its documentation, review & periodic updates.11. Driving Process compliance within team. Facing audit with internal/external auditors.12. Leading tool automation projects, its deployment, & testing.13. Managing Risk Management & Business Continuity.14. Handling customer’s queries & escalations and customer meetings/Governance calls.

Fault Management, Commissioning, Troubleshooting and 2nd Line Technical Support to Complete BSS Networks of T-Mobile USA i.e. NSN Ultra/Flexi/Flexi Multi Radio (FMR) BTS, (e) Node-B, NSN BSC3i/RNC, TCSM2i/3i.

O&M, Integration & Commissioning, Configuraion, Fault Management and Troubleshooting of Complete BSS Networks i.e. Nokia Ultra/Metro/Flexi BTS, Node-B, Nokia BSC3i, Nokia RNC, Nokia TCSM2i/3i, Transmission (ECI, Ceragon)

Work & Technical Support on NSN BSC3i, TCSM2i/3i, Ultra/Flexi BTS. Commissioning & Integration of NSN S12 BSC & Ultra/Flexi BTS, External Alarm Testing & Call Testing. Change Deliveries (CD) & Software Upgradations (From S11 till S13) of BSC. GB over Frame Relay, GB over IP, OSS over IP and PCU Pooling on several BSCs. Rehoming of BSC & BTS. Configuration of Network Element Hardware i.e. BTS (site Creation of 900 & 1800 band), ET, Transcoders, BCSU and SS7 Signaling Link, X.25, OSS over IP, GB over IP, PCU Pooling, AMR/Non-AMR Circuits, CRF Implementation for RF Parameters modification.

Work on Fault management (FM), Performance management (PM), Configuration management (CM) and Software management for BSS (Ultra/Flexi BTS, BSC3i, TCSM2i) Systems. Work on BSS Systems i.e. BSC3i, BTS and their Integration & Commissioning.