I have experience implementing software solutions for clients as a Software Implementation Specialist at Dynamic Technosoft (Jan 2023 - Present). In my previous role as a Senior Technical Support Specialist at Dynamic Technosoft (May 2022 - Dec 2022), I provided technical support and maintained high levels of customer satisfaction. As a Technical Support Executive at Dynamic Technosoft (Sep 2021 - May 2022), I assisted clients in resolving technical issues in a timely and effective manner. Prior to that, I ensured smooth operations and efficient communication between departments as an Assistant Administrator at iNet Private Limited (May 2020 - Sep 2021). I also have experience maintaining high levels of efficiency and productivity in the manufacturing process as a Computer Operator at Everest Steel Furniture Udyog (Mar 2018 - May 2020), and delivering exceptional customer service as a Barista at Espresso Organic Coffee Shop (Mar 2017 - Feb 2018).In terms of my education, I hold a Bachelor of Science in Computer Science from National Infotech College (2018 - 2022), and have earned a C Programming certification from NIIT Institute (2017), a Diploma in Basic Computing from Birgunj Public College (2016), a High School Diploma in Computer and Physical Sciences from National Infotech College (2013 - 2015), and a Middle School Diploma in Accounting and Computer Science from Himalayan Secondary School (2001 - 2013).My skills include proficiency in SQL, Microsoft SQL Server, and account management, as well as experience with software as a service (SaaS), financial accounting, agile methodologies, customer relationship management (CRM), sales, troubleshooting, and technical support.One of my notable career achievements was successfully leading the implementation of a new software system for a major client at Dynamic Technosoft, resulting in increased efficiency and cost savings for the client.