Ritesh Panwar Email & Phone Number

New Delhi, Delhi, India

Responsibilities:• Led a team of 7 community managers and 20+ moderators, overseeing all aspects of broadcast, streaming, and community engagement. Conducted market analysis to identify trends, target audiences, and reported KPIs.• Handled all disputes and crises within the community, whether in the creator community or user community, working to dissolve conflicts before they escalated out of control.• Mentored junior colleagues in community management, providing guidance and support.• Managed high-profile events, collaborating with the content team to curate diverse, engaging user-generated content.• Developed and deployed a global community strategy for streaming categories, focusing on Video, Live & Social Media content.• Proactively addressed challenges and collaborated on large-scale community campaigns and events.• Oversaw day-to-day operations of the Community Management team, providing mentoring and identifying growth areas.• Served as a consultant for the Rooter Creator Program, nurturing Content Creator relationships and networks.

India

• Led community expansion, dramatically increasing Rooter's Discord server membership from 20k to 120k+ and securing official verification, marking a substantial milestone in community growth.• Assembled and led an efficient team of moderators, implementing innovative initiatives to boost server growth and enhance user stickiness on the platform.• Devised comprehensive guidelines and a rulebook for Discord community members, ensuring a positive and inclusive environment for all users.• Initiated and hosted various community engagement programs, significantly enhancing user participation and loyalty.• Acted as the primary liaison between the company and the community, disseminating crucial updates and events, contributing to higher engagement levels on platforms like Discord.• Orchestrated and managed high-profile influencer, streamers, and celebrity-led events, skillfully curating user-generated content to foster diversity and engagement on the platform.• Collaborated with the content team to create engaging content, boosting excitement for upcoming streams and events.

• Tasked with growing the Rooter Discord community and making it an active user community.• Initiated various community-led initiatives to attract users to our Discord, including community tournaments with prize pools, referral programs, Discord affiliates, etc.• In charge of handling and replying to user comments on the Play Store, identifying major bugs, glitches, as well as user sentiment in the app, and reporting the findings to the product/tech team.• Created a team of Discord moderators and utilized various Discord bots to assist in server management. Implemented a ticketing bot allowing users to create tickets to raise their complaints, feedback, and issues. Hosted the AWS Startup Gaming Championship while working as a League Ops Manager.

India

• Founded and managed the South Asia Rainbow 6 Community Discord, orchestrating multiple successful tournaments and engaging in discussions with Ubisoft and ESL for tournament collaboration.• Championed the cause of Indian tournaments, attracting recognition and support from Ubisoft and ESL officials.• Organized and managed community-funded tournaments, including casting and streaming, fostering a competitive and enjoyable environment for participating teams.• Developed and implemented a comprehensive set of guidelines and a rulebook, tailored to the game's specifics, creating a vibrant competitive atmosphere for all teams.

India

India