Ritesh Shah Email and Phone Number
Ritesh Shah personal email
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I'm passionate about turning technology and innovation into tangible business results. For more than 18 years, I've been enthusiastically concocting solutions that create sustainable impact. My time at Mahindra & Mahindra - spanning over a dozen years - allowed me to hone my skills in digital product management, strategic planning, sales strategy, and market development. Today, my focus is on crafting seamless experiences for customers and channel partners, utilizing cutting-edge digital technologies across marketing, sales, and post-sales functions. I'm adept at designing CX journeys and analyzing their impact, as well as deploying digital platforms and products that take the automotive experience to new heights. I'm part of the team that pioneered Omnichannel experiences in the Indian Automotive industry.My qualifications include a degree in Electronics & Telecommunication Engineering from Mumbai University and an MBA in Marketing & Finance from the Indian Institute of Technology, Kharagpur.Digital Product Management, Strategic Planning, Digital Marketing, Digital Transformation, Customer Experience, Change Management, Program & Project Management, Channel Development, Design Thinking, Customer Relationship Management, Cross-functional Team Leadership
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Mahindra And Mahindra Limited [Automotive And Farm Equipment Business]
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Head Of Digital - Farm Equipment SectorMahindra And Mahindra Limited [Automotive And Farm Equipment Business] Feb 2024 - PresentMumbai, Maharashtra, In
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Head Digital - Customer & Dealer ExperienceMahindra And Mahindra Limited [Automotive And Farm Equipment Business] Apr 2023 - Feb 2024Mumbai, Maharashtra, InLeading the digital transformation initiatives for customer experience and dealer experience. Ensuring that our channel partners are digitally enabled to deliver a superlative customer experience.
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Head - Digital Product ManagementMahindra And Mahindra Limited [Automotive And Farm Equipment Business] Jul 2018 - Jun 2023Mumbai, Maharashtra, InThese days, my main gig is designing and executing digital initiatives that elevate the customer experience and dealer experience. I'm on a mission to make buying and owning a car as easy as ordering pizza online - just a few clicks and you're good to go. From ideation to launch, the product journey is my playground as a product leader. Customer feedback is my compass, cross-functional teams are my teammates, and roadblocks are my challenges to overcome in the pursuit of an unparalleled customer experience. Once the product is launched, I monitor feedback and continuously improve the product.
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Deputy General Manager - StrategyMahindra And Mahindra Limited [Automotive And Farm Equipment Business] Apr 2015 - Jul 2018Mumbai, Maharashtra, InFormulated long term business strategy based on technology & consumer trends, regulatory outlook, business models, manufacturing trends and competitive scenario. Strategic recommendations around key strategic partnerships, digital roadmap, quality initiatives, mobility sector play, new markets, new segments and service offerings.Key learnings in this role included taking a holistic approach to problem-solving, being flexible and adaptable, having strong communication skills, and balancing short-term and long-term objectives.
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Senior Manager - Market DevelopmentMahindra And Mahindra Limited [Automotive And Farm Equipment Business] Sep 2013 - Apr 2015Mumbai, Maharashtra, InIn my role as a channel development specialist, I expanded the dealer network and maintained strong relationships with partners to offer competitive finance, exchange, and insurance options to enable vehicle buying. Widened the customer base through execution of rural sales initiative.
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Manager-Sales StrategyMahindra And Mahindra Limited [Automotive And Farm Equipment Business] Jan 2010 - Sep 2013Mumbai, Maharashtra, InPlanning and execution of sales strategy PAN India including market analysis, competitor analysis, product rationalization, business planning, management reporting in addition to performance management of internal team & channel partners.
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Territory Manager-SalesMaruti Suzuki India Ltd. Oct 2006 - Mar 2010New Delhi, Delhi, InSteered channel sales in Gujarat and Mumbai markets. Effectively managed the largest three channel partners for Mumbai region. Learned how effective implementation of simple processes can help scale up volumes and deliver superior customer satisfaction ! -
Area Manager-SalesBajaj Auto Ltd Jun 2005 - Oct 2006Pune, Maharashtra, InHandled sales of three wheeler commercial and passenger vehicles in Mumbai region. Planned and implemented monthly field activity. Ensured dealer capability development through effective infrastructure development, manpower recruitment, training and updated enquiry management system.
Ritesh Shah Skills
Ritesh Shah Education Details
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Indian Institute Of Technology, KharagpurMarketing & Finance -
University Of MumbaiElectronics And Communications Engineering
Frequently Asked Questions about Ritesh Shah
What company does Ritesh Shah work for?
Ritesh Shah works for Mahindra And Mahindra Limited [Automotive And Farm Equipment Business]
What is Ritesh Shah's role at the current company?
Ritesh Shah's current role is Head Farm Digital Center.
What is Ritesh Shah's email address?
Ritesh Shah's email address is dh****@****hoo.com
What schools did Ritesh Shah attend?
Ritesh Shah attended Indian Institute Of Technology, Kharagpur, University Of Mumbai.
What skills is Ritesh Shah known for?
Ritesh Shah has skills like Team Management, Competitive Analysis, Sales Operations, Automotive, Dealer Management, Business Development, Business Strategy, Key Account Management, Automobile, Sales, Supply Chain Management, Management.
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