Ritesh Singhal Email & Phone Number

New Delhi, Delhi, India

Noida Area, India

New Delhi

• Working as Manager (Quality), supporting F&A and KPO Accounts as Black belt• Responsible for initiating & mentoring Six-Sigma Projects • Accountable for driving team initiative and continuous improvement • Ensuring compliance to client CTQ’s by setting up robust Quality management systems• Maintain and analyse various weekly/monthly MIS reports pertaining to process• Manage customer complaints & corrective action program• Conducting Training on Quality related TopicsHighlights:• Promoted as Manager in Oct, 2012 from Deputy Manager• Received Quarterly Appreciation award • Won the Best Lean project in Wipro Way Fest• Won the Best Six Sigma Project in Wipro Way Fest• Handled onsite Transitions of varying scope and complexities

Pune

• Worked as Process Manager (Quality), supporting BFSI as Black belt• Mentored and handled Six Sigma Projects• Conducting Risk Analysis & preparing mitigation action plans • Maintain and analyse various weekly/monthly MIS reports pertaining to process• Manage customer complaints & corrective action program• To conduct Leadership Surveys and analyse the results for improvement• Successful re-engineering of processes using Value Stream Mapping

Gurgaon, India

• Responsible for providing professional expertise and domain knowledge in projects related to IPR• Part of Process Improvement Team in the IPR team• Create & Maintain dashboard to monitor performance and improvements in key metrics• Perform a root cause analysis to identify concern areas to improve Quality scores• Maintain and analyse various weekly/monthly MIS reports pertaining to processes• Manage process for approving and responding to all errors identified in an external or internal audit in conjunction with the Management TeamHighlights:• Was promoted from the rank of Research Associate to Senior Research Associate

Faridabad Area, India

• Worked as an Engineer in the Materials department for Quality improvement

Pg-Babi, Business Analytics & Business Intelligence

Mba, Operations, 2.93/4

Bachelor Of Technology (B.Tech.), Electrical Engineering, 77.49%