Aug 2024 - Present
AeroLeads people directory · profile
Ritesh Singla Email & Phone Number
VP CRM
at
BPTP Ltd.
1 work email found
@dell.com
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Who is Ritesh Singla? Overview
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Quick answer
Ritesh Singla is listed as VP CRM at BPTP Ltd., a company with 40 employees, based in Gurugram, Haryana, India. AeroLeads shows a work email signal at dell.com and a matched LinkedIn profile for Ritesh Singla.
Ritesh Singla previously worked as West Head - CRM at Tata Realty And Infrastructure Ltd and Head of Department, Customer-Centricity, Godrej Properties - Pune at Godrej Properties Limited. Ritesh Singla holds Mba, General Management from Institute Of Management Technology, Ghaziabad.
Company email context
Email format at BPTP Ltd.
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{first}_{last}@dell.com
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AeroLeads found 1 current-domain work email signal for Ritesh Singla. Compare company email patterns before reaching out.
Profile bio
About Ritesh Singla
Building contemporary communication channels to get closer to customers, automating engagements to improve nimbleness, and building a within organization NPS culture yielding greater customer experience.Specialties – Customer Service & Delivery across 3 different industries – large scale operations & backend sales.NPS culture building & Change Management,Technology - Artificial Intelligence based applications, CRM, Customer PortalProgram, People & Vendor Management, Process Engineering & Business ExcellenceCertified in Lean 6Sigma, Just In Time (Lean) methodology, PMP trained.
Listed skills include Management, Project Management, Outsourcing, Team Management, and 18 others.
Current workplace
Ritesh Singla's current company
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9 roles · 24 years
Ritesh Singla work experience
A career timeline built from the work history available for this profile.
West Head - Crm
Feb 2021 - Aug 2024
Head Of Department, Customer-Centricity, Godrej Properties - Pune
Apr 2018 - Feb 2021
Head Technology Initiatives Customer Centricity
Core member setting NPS culture in organization, building Customer Centric behavior at all levels of hierarchy - NPS as KPIs, NPS measurement - Top down/ Bottom Up, Analytics, Dashboards & MIS, Course correction & Capability building.eCRM – Unique/ First in Real Estate industry for end to end customer life cycle on e-platform. 2year mega project - Work.
Mar 2016 - Feb 2021
Senior Manager - Customer Centricity
Established central Customer Service Operations for GPL pan India sites – Call center, Process, Knowledge, Quality.Established Query/ Escalation Management – Process, Operations & SFDC based App delivered.Advocate Customer’s voice for Service/ Product enhancement.
Aug 2014 - Mar 2016
Sr Program Mgt Advisor - Site Operations (Service Delivery & Sales)
Lead Service delivery operations worth $1Million Monthly business, had 2LOBs & 300 Front Line Agents. Managed Dell’s Out Sourced Partner – Sutherland. KPIs- Site Productivity, Quality, Opex, Training, Business Excellence & Customer Experience improvement, Sales Queue Margin, Vendor Management (Contract Development, Change management & Negotiations at.
Jul 2012 - Aug 2014
Program Management Advisor (Business Excellence & Global Program Management)
* Lead mega project to reduce Repeat Calls & improve First Call Resolution for 13 North America Sites, saving of $5Million per year, CE improvement of 5%.* Launched new site – India Tech Support @ Chandigarh, 200 seats, Process Blue book & Operations* Lead Analytics & Strategy team – Site Strategy for handling operations with best quality output & Business.
Jun 2009 - Jul 2012
Senior Service Delivery Manager
Transitioned & handled a Process, “Internation Tag Transfer”. Productivity, Quality, Cost, Delivery, Morale.
May 2007 - May 2009
Member Engineering
* Set up complete Quality Management System for Scooter Engine Assembly. Worked for DEMING Quality Award, TS 16949 & ISO 9001* Had set up JUST IN TIME Concepts - MY ENGINE in Scooter Engine assembly to reduced Production Rollover from 1.5Hrs to 20min resulting in cost saving of INR 120 Lakhs (Projects included –Jissen Dojo, Sub-Assembly Mizushumashi, Multi.
2002 - 2005
~3 yrs
2 education records
Ritesh Singla education
Mba, General Management
Be, Mechanical
FAQ
Frequently asked questions about Ritesh Singla
Quick answers generated from the profile data available on this page.
What company does Ritesh Singla work for?
Ritesh Singla works for BPTP Ltd..
What is Ritesh Singla's role at BPTP Ltd.?
Ritesh Singla is listed as VP CRM at BPTP Ltd..
What is Ritesh Singla's email address?
AeroLeads has found 1 work email signal at @dell.com for Ritesh Singla at BPTP Ltd..
Where is Ritesh Singla based?
Ritesh Singla is based in Gurugram, Haryana, India while working with BPTP Ltd..
What companies has Ritesh Singla worked for?
Ritesh Singla has worked for Bptp Ltd., Tata Realty And Infrastructure Ltd, Godrej Properties Limited, Dell, and Tvs Motor Company Ltd.
How can I contact Ritesh Singla?
You can use AeroLeads to view verified contact signals for Ritesh Singla at BPTP Ltd., including work email, phone, and LinkedIn data when available.
What schools did Ritesh Singla attend?
Ritesh Singla holds Mba, General Management from Institute Of Management Technology, Ghaziabad.
What skills is Ritesh Singla known for?
Ritesh Singla is listed with skills including Management, Project Management, Outsourcing, Team Management, Program Management, Business Analysis, Cross Functional Team Leadership, and Process Improvement.
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