Ritesh Thakar Email & Phone Number

India

Continually update process and toolsets following the latest principles and BPS- Incident Mgmt, Request Mgmt, Change MgmtSuccessfully completed Infosys internal ITIL certificationSuccessfully implemented Dashboard Management System for Infosys client in SNOWWork on designing of reports in PowerBI and SNOWServing as SPOC for application owners on the client side, platform teams and internal Infosys teamsSupport Tier-1 Operations as authorized within the applicationEnsure proper documentation (FAQ's, Knowledge articls, Change PlaybookGovernor E2E ITIL ComplianceOwn tracking of action items Escalation Management (ensure proper documentation)Stakeholder communicationEnsure support resources are staffed and properly trainedSupport/govern routine activities related to application performanceConduct service reviews/feedback gathering from stakeholders and drive operations improvementIntegrations GovernanceImproveing health of the process and driving adoptionOwn overall CSI processAnalyzing the SLAs and submit the report on

Setting up the parameters for Transaction Monitoring sheetDevelop and Deploy TMData analysis, reporting and feedback sharing and action for improvementHandling customer complaint management processFacilitate Improvement projects opportunity identificationDrive SOP audits across the engagement

Setting up the parameters for Transaction Monitoring sheetDevelop and Deploy TMData analysis, reporting and feedback sharing and action for improvementHandling customer complaint management processFacilitate Improvement projects opportunity identificationDrive SOP audits across the engagement

Played key role in end to end transition and stabilization of FnA process followed by organizing training sessions for the employeesDistinguished for successfully completing the green belt project leading to quality enhancement of the processManage day to day activities related to AP AR process in Pune including an onshore team of 6 FTEs based in PolandPerform quality checks to ensure compliance to quality parameters for the FnA process and UAT prior to implementing new interfaceParticipate in vendor bidding, manage MRO and sourcing activitiesMaintain regular interaction with stakeholders/ COH/ external clients pertaining to business and operational requirementsUpdate SLA's, SQP & Transaction Monitoring sheets for quality purpose including EWI trackerEnhance client satisfaction through prompt resolution of issues and by rendering qualitative service deliveryOptimize resource utilization and streamline processes for enhancing operational efficiency as well as departmental profitabilityEvaluate team performance and provide productivity enhancement feedbackOrganize training sessions for team members based on identified training needsGenerate/ update various status reports for the senior management team and other stakeholders to enable effective decision making.

Played key role in remote transition of channel report work, other monthly reports, EMEA and UK Mailbox ProcessTransitioned HR Mobility ProcessConducted Essbase training and implemented various reportsRated high for effectively conducting XMS EMEA auditsIndependently managed regional channel partner reports including other reports encompassing EMEA UK region to the management for evaluating and implementing policy decisionsHighlighted organizational financial health by updating the management on revenue and cost position related to day to day operationsMaintained regular interaction with vendors and team members pertaining to various business and operational issuesParticipated in weekly calls to ascertain region wise performance of the company and highlight issues with potential business and revenue impactDistributed Accounts Payable invoices globally (SAP) received through email or on share drive to associates for processingMonitored day to day business volume and deployed adequate resources for maintaining various SLA parametersFollowed up with onshore team on invoice related issuesInteracted with the management for understanding and developing new reports based on business requirementsEvaluated team performance and organized training sessions for new recruits.

Core member of the research team involved in resolving issues related to processing of vouchersRecipient of “Best Team of the Quarter ” award for providing exemplary service deliveryEvaluated submitted invoices to ensure compliance to bank policies and other statutory regulationsCoordinated activities related to evaluating cases escalated by the data entry team and collaborating with the LOB for resolving issues and resuming the payment processLiaised with Data Entry, Edit and Corrections to minimize number of items moving into research for efficiently maintaining TAT from supplier perspectiveFollowed up with team members in effectively resolving invoice related queriesAcquanted customers on invoice processing proceduresMaintained updated knowledge on various queues, special handling, data entry and quality assuranceOrganized training sessions for team members based on identified training needsUpdated business status to the senior management team using detailed reports and presentations to enable effective decision making.

Recipient of Bronze Award for maintaining 100%

Master'S Degree, Business/Commerce, General

Master'S Degree, Finance And Financial Management Services

Bachelor'S Degree, Business/Commerce, General