• 12 Years of experience in recruitment (US, Mexico, Canada & Australia).• Specializes in: Talent Acquisition and Management, SLA and Process Improvements, Customer Engagement and Management, Strategic Recruitment, Employee Engagement and Strategic Planning.• I am currently working as AVP – Recruitment Operations at ANS RPO Solutions, handling US, Mexico, Canada & Australia hiring activities.• I have been successful in driving cost-efficient solutions for high-impact business results through the creative use of Workforce Management, reporting solutions that dramatically improve KPI while maintaining employee satisfaction and significantly improving financial results. • My leadership skills are strong and include building cohesive, high-performance, cross-functional teams.• My approach to leading in contact center organizations is progressive and solution-oriented, applying deep insight of People Management & Workforce Management to achieve strategic corporate goals. Focusing on creating a positive, productive work culture aligned to business goals through constant dialogue, continuous learning and retention of key talent. Strong ability to master a situation quickly, possess adequate knowledge in a wide variety of professional disciplines.• Domains Handled: IT (Information Technology), BFSI (Banking, Financial Services and Insurance), Hardware, Telecom, Networking, Retail, Energy Trading, Investment / Wealth Management.• My leadership skills are strong and include building cohesive, high-performance, cross-functional teams.• Able to work under stressful conditions meeting with deadlines. • Excellent oral and written communication skills. • Expertise in MS Word, Excel, MS Outlook, Windows OS. • Ability to follow instructions and pay attention to details.Email : r.upadhyay1987@gmail.comMobile : 9289840545