IT Support Specialist at Hanover International, a Houston-based real estate company. Hired by Akshar Staffing and working within the DYOPATH team, I specialize in providing top-notch software support, ensuring seamless IT operations, and managing Active Directory and Intune. Passionate about solving technical issues and enhancing user experience.

As a Desktop Support Engineer, I provided technical support to employees across the organization, ensuring seamless hardware and software functionality. My key responsibilities included diagnosing and resolving system issues, maintaining network connectivity, and managing computer systems for optimal performance.Key Achievements & Responsibilities:Diagnosed and resolved hardware, software, and network issues to maintain business continuity.Installed, configured, and upgraded new systems to meet company requirements.Managed and maintained on-premise Active Directory, Group Policies, and network configurations.Provided 24/7 technical support to end-users, ensuring minimal downtime.Configured WDS and WSUS for automated system and update deployments.Conducted routine system maintenance and software updates.Configured and managed email systems, IP phones, VPNs, and firewall security.Delivered training sessions for new employees on system usage and company policies.Coordinated with vendors for efficient asset and inventory management.My role involved extensive hardware troubleshooting, storage management, and support for Windows-based AD servers on AWS. Through this experience, I honed my skills in problem-solving, system administration, and client relations, contributing to enhanced productivity and security across the organization.