Ritesh Shrestha Email & Phone Number

New York, New York, Us

•Conduct regular system backups, ensuring data integrity and disaster recovery preparedness.•Implement security measures like firewalls, antivirus, and intrusion detection systems.•Manage user accounts, permissions, and access controls in Windows Azure Active Directory.•Diagnose and resolve hardware failures, network connectivity issues, and peripheral device problems.•Utilize Microsoft Office 365 Management Portal to administer user licenses and assign roles.•Configure settings for Microsoft Office 365 applications and services.•Collaborate with various teams and network engineers for seamless system integration.•Manage relationships with vendors, evaluate products and services, and negotiate contracts.

New York, Ny, Us

Research and evaluate new software and hardware considered for purchase, in coordination with supportstaff.Manage system infrastructure including, databases, testing computer equipment, firewalls, malware, andother software and hardware.Installing, configuring, operating, maintaining, monitoring, administering, and troubleshooting network andnetwork defense technologies (e.g., firewalls, application-based firewalls, intrusion detection, servers, andassociated software)Support disaster recovery plans and performs regular backups.Troubleshooting problems across both Windows and Mac operating systems and applications.Coordinate third-party maintenance for network and IT equipment.Maintain, support, and troubleshoot on client computers in a mixed Windows/Apple environment.Using helpdesk ticket system to document and accurately keep track of all user issues.Provide Office 365 and Zoom admin support.Provide level 3 IT/Software Support.Provided end-user desktop and networking support with other technicians via phone, email, or in person.

New York, Ny, Us

• Developed interactive website from scratch using PHP, Bootstrap, CSS, JavaScript and HTML.• Created UI design for MTA webpage.• Developed secure web application and back-end database using programming tools and languages

New York, Ny, Us

• Assisted in generating maintenance work orders using maintenance software. • Generated maintenance history/reports using Microsoft Excel, Access, Visual Basic and SQL.• Prioritized, tracked and provided reports to internal support units.• Tracked trend analyses and problem status, providing feedback to management.• Researched, tested and documented systems and processes as needed.

New York, Ny, Us

Provided in-depth software hardware and network support for incidents and requests that were receivedon the help desk.Maintain, support, and troubleshoot on client computers in a mixed Windows/Apple environment.Research and evaluate new software and hardware considered for purchase, in coordination with supportstaff.Changing, upgrading, and patching boundary devices.Imaging PC and Mac laptops, remote hardware support, software requests, equipment procuring, managingvendor relationships, negotiating rental agreements, dispatching IT equipment requests.Installing and configuring desktop hardware and peripheral devices, such as networked printers, forlocal/remote branch offices, performing remote or onsite maintenance.Talking with staff or clients through a series of actions, either face-to-face or over the telephone, to helpset up systems or resolve the issues.

Master Of Science - Ms, Information Technology

Bachelor’S Degree, Information Technology: Network Administration And Security