Highly-motivated and detail-oriented IT System/Support Engineer with 5+ years of experience in providing comprehensive technical support to end-users. Highly energetic person who thrives in pressure situations and can be counted on when the going gets tough. Able to communicate effectively with all levels of management and staff. Proficient analytical and logical troubleshooting skills as well as the ability to assess and recommend solutions that facilitate IT business processes in various technical environments.Strong Information Technology professional skilled in DHCP Server, DNS, Active Directory, File & Storage Service, System Administration, Windows/Linux OS, and Technical Support. Experience supporting Cloud and SaaS Applications and SSO, including Google Apps for the Enterprise (Gmail, Calendaring, Drive, Sites, and Google Groups). In-depth knowledge of and the ability to perform remote troubleshooting on Mac OS, Chrome OS, and various applications including Office 365 and Adobe Acrobat. Experience in ServiceNow and Zendesk workflow automation platform.