Ritesh Chaturbedi Email & Phone Number

New York, Ny, Us

Paramus, Nj, Us

Non-Profit NJ Dept. of Ed. approved school, adult center, and diagnostic and clinical services center, renowned for leading autism treatment and education programs with full range of diagnostic and clinical services, along with established programs in education, in-home treatment, and adult services, Alpine meets the challenge of autism with science and compassion.

Paramus, Nj, Us

Chair - Investment CommitteeMember - Finance Committee, Strategy CommitteeMember - Development Committee

Relaunched and run this rapid deployment consulting firm advising Boards of Directors, CEO, CXOs, banks, and investment firms on complex business issues. Deliver analysis, strategic direction, and execution through curated portfolio of deeply tenured subject matter experts. ☛ Drove transformation of Dylan’s Candy Bar via digital strategy, omnichannel retail innovation, gross margin enhancement, and supply chain transformation. Accelerated cost-optimization initiatives for Sears Canada during restructuring.

New York, Ny, Us

Recruited by Board to turn around this privately held highly levered e-commerce company. Led five direct and global team, along with P&L. Ran rapid restructuring playbook. Pivoted go-to-market strategy. Repurposed fulfillment locations. Expanded sales channels. Expanded into Europe and established and leveraged Innovation Lab in India to build NextGen ecommerce platform. Transformed aging technology stack. Recruited talent and external resources for financial leadership, restructuring processes and strategic buyer sourcing. ☛ Stabilized revenue. Improved AOV. Extended runway while reducing net loss. Reduced payroll and total operating expenses. Secured multi-year contracts from high value customers. Launched core storefront on NextGen, improving conversion, AOV, and upsell/cross sell. Grew in-house marketable customer list.

Port Washington, New York, Us

Recruited by Board of this publicly traded $1B+ omnichannel B2B company to accelerate growth and profitability. As co-owner of P&L led direct reports and global team. Drove digital transformation and technical innovations. Launched new DC and renegotiated carrier contracts. Developed and led customer intimacy strategy including Voice of Customer (VOC). Hired top talent and built world class team and organizational structure.☛ Grew omni channel customer experience, digital business, and operating leverage during pandemic. Increased revenue and operating income. Improved customer satisfaction. Reduced transportation and import expenses.

Fort Washington, Pennsylvania, Us

Recruited by Board of this mortgage company to lead turnaround. Managed nine figure P&L, direct reports and global team overseeing sales/origination, ecommerce, marketing, IT, customer service, HR, procurement, and investor relations. Recruited top CRO & CTO and restructured business segments. Drove new go-to-market strategy and market positioning. Drove automation, process improvements, defect reductions, and right-sizing. Restructured IT organization. Fostered culture of resilience and innovation.

Launched firm specializing in transitioning clients from concept/ideation to operational execution in record time.☛ Reduced IT spend and drove digital transformation of client as Chief Transformation Officer during restructuring. Retained by new board as Chief Operating Officer. Developed innovation strategy for client’s product portfolio. Designed innovative omnichannel strategy and technology roadmap with operational plan for big box retailer.

New York, Ny, Us

Recruited by CEO of this privately held online travel company (Cheapoair.com & OneTravel.com) to manage and grow global ticketing revenue. Led direct reports and global team. Drove digital innovation across chat, email, phone, mobile, data science, and AI Bots. Revamped end to end customer experience. Fostered culture of professionalism, customer centricity, innovation, and operational excellence.☛ Grew revenue and EBITDA. Won numerous awards and accolades. Built Data Science practice to optimize pricing and increase conversion rate improving overall transaction margin. Expanded operations globally. Charted global expansion strategy in Latin America, Europe, and Australasia. Established new technology and operations center in Ukraine.

Chicago, Il, Us

Hand-selected by CEO to lead eCommerce and direct sales/service, two high profile critical business units at this leader in broad-line retail. Led direct reports and global team. Implemented advanced personalization and targeting. Rallied team around resilience and mission critical purpose of rescuing and transforming this 100+ year old venerable brand.☛ Launched omni-channel capabilities and grew eCommerce Sears.com, Kmart.com, and related web properties, increasing CAGR. Drove digital first sales model increasing direct sales. Conceived, developed, and launched three new businesses. Enhanced free-shipping threshold. Re-targeted customers. Developed predictive engine driving incremental sales. Improved and FCR for customer experience.

Seattle, Wa, Us

Selected for Amazon’s elite Sr. Leadership Pathways Program. Led one of three customer service centers for U.S. business, and promoted to lead and Global Reverse Logistics. Led direct reports and global team. Drove LEAN, Six Sigma and standardization processes. Developed and executed reverse logistics strategies. Built culture of flexibility, agility, and innovation.☛ Delivered savings while driving YoY growth. Enhanced Warehousedeals.com website, integration of product catalog with Amazon.com, increasing revenue. Reduced overall cost and customer returns cycle time. Optimized operational hours for North American call centers. Won N.A. Customer Excellence System award.

Seattle, Wa, Us

Call Center Management

Round Rock, Texas, Us

Full P&L for global sales and marketing operations for Dimension and Inspiron brands. Managed outsource vendor relationships, compensation plans and sales quotas for 1500+ sales representatives, and business process improvement initiatives (Lean and Six Sigma).

Round Rock, Texas, Us

Designed digital circuitry and developed test plans for enterprise servers (PowerEdge Series)

College Station, Tx, Us

Conducted advanced research in electrical transient analysis. Used advanced data models, artificial intelligence, neural networks, self-learning algorithms, and advanced data mining to predict under-ground cable failures before it occurred.

Mba, General Management

Ms, Electrical Engineering

Be, Electrical & Electronics Engineering