Ritesh Chaturbedi

Ritesh Chaturbedi Email and Phone Number

Chief Transformation Officer @ Innovairre
New York, NY, US
Ritesh Chaturbedi's Location
New York City Metropolitan Area, United States, United States
Ritesh Chaturbedi's Contact Details
About Ritesh Chaturbedi

Having been raised in Nepal (an under developed country) by parents who emphasized education, competition, and character building, I had instilled in me from an early age the core values of integrity (always do the right thing), hard work (there are no short-cuts), resilience, and grit to face any challenge with a learning mindset.Throughout my career I was fortunate to have great mentors and advocates who took bets on me and pushed me to strive for excellence. If not for these great models and the team members I had the privilege and honor to lead, I would not be where I am today.I have a first responder perspective. If people are running out of a burning building, I run in to douse the fire and save the building - this is where my turnaround success comes from. I also like creating and building new things, accounting for my desire and success in building / launching new businesses. Finally, I believe that great ideas and creative solutions to difficult problems come from thinking in new ways. This has consistently placed me at the cutting edge of technology and innovation, without which businesses struggle to survive.Today I apply these values, learnings, and insights as a transformational billion-dollar CEO, P&L Manager and Digital Strategist. A high-performance organizational leader, I have built world-class global teams to deliver on aggressive growth goals in multiple market segments. By blending strategic thinking, creative problem solving, and flawless execution with cross-functional collaboration, executive agility, and a bias for action I deliver in key performance areas.Business Transformation – Ran transformation playbook for multiple companies improving sales channel growth, digital innovation, customer experience and operational excellence.Innovation Acceleration – Built technology to enable new and dynamic products, services and solutions that translated into tens of millions of dollars of incremental revenue and market share.Business Growth & Global Expansion – Expanded footprint into Europe, Mexico, Australia for several businesses delivering double digit revenue growth and market share expansion. Restructuring, Mergers & Acquisition - Led rapid restructuring playbook reducing payroll by millions of dollars and restructured business segments. Successfully sold a distressed financial services company to a strategic partner.Customer Experience Enhancement - Established Voice of Customer (VOC) program and increased customer satisfaction as well as revamped end to end customer experience

Ritesh Chaturbedi's Current Company Details
Innovairre

Innovairre

View
Chief Transformation Officer
New York, NY, US
Website:
innovairre.com
Employees:
361
Ritesh Chaturbedi Work Experience Details
  • Innovairre
    Chief Transformation Officer
    Innovairre
    New York, Ny, Us
  • Alpine Learning Group, Inc.
    Chairman Of The Board Of Directors
    Alpine Learning Group, Inc. 2020 - Present
    Paramus, Nj, Us
    Non-Profit NJ Dept. of Ed. approved school, adult center, and diagnostic and clinical services center, renowned for leading autism treatment and education programs with full range of diagnostic and clinical services, along with established programs in education, in-home treatment, and adult services, Alpine meets the challenge of autism with science and compassion.
  • Alpine Learning Group, Inc.
    Board Of Directors
    Alpine Learning Group, Inc. 2017 - 2020
    Paramus, Nj, Us
    Chair - Investment CommitteeMember - Finance Committee, Strategy CommitteeMember - Development Committee
  • Innovon
    Chief Executive Officer
    Innovon 2024 - Present
    Relaunched and run this rapid deployment consulting firm advising Boards of Directors, CEO, CXOs, banks, and investment firms on complex business issues. Deliver analysis, strategic direction, and execution through curated portfolio of deeply tenured subject matter experts. ☛ Drove transformation of Dylan’s Candy Bar via digital strategy, omnichannel retail innovation, gross margin enhancement, and supply chain transformation. Accelerated cost-optimization initiatives for Sears Canada during restructuring.
  • Gogotech
    Chief Executive Officer
    Gogotech 2021 - 2024
    New York, Ny, Us
    Recruited by Board to turn around this privately held highly levered e-commerce company. Led five direct and global team, along with P&L. Ran rapid restructuring playbook. Pivoted go-to-market strategy. Repurposed fulfillment locations. Expanded sales channels. Expanded into Europe and established and leveraged Innovation Lab in India to build NextGen ecommerce platform. Transformed aging technology stack. Recruited talent and external resources for financial leadership, restructuring processes and strategic buyer sourcing. ☛ Stabilized revenue. Improved AOV. Extended runway while reducing net loss. Reduced payroll and total operating expenses. Secured multi-year contracts from high value customers. Launched core storefront on NextGen, improving conversion, AOV, and upsell/cross sell. Grew in-house marketable customer list.
  • Global Industrial Company (Formerly Systemax)
    Coo
    Global Industrial Company (Formerly Systemax) 2019 - 2021
    Port Washington, New York, Us
    Recruited by Board of this publicly traded $1B+ omnichannel B2B company to accelerate growth and profitability. As co-owner of P&L led direct reports and global team. Drove digital transformation and technical innovations. Launched new DC and renegotiated carrier contracts. Developed and led customer intimacy strategy including Voice of Customer (VOC). Hired top talent and built world class team and organizational structure.☛ Grew omni channel customer experience, digital business, and operating leverage during pandemic. Increased revenue and operating income. Improved customer satisfaction. Reduced transportation and import expenses.
  • Ditech Holding Corporation
    Chief Operating Officer
    Ditech Holding Corporation 2018 - 2019
    Fort Washington, Pennsylvania, Us
    Recruited by Board of this mortgage company to lead turnaround. Managed nine figure P&L, direct reports and global team overseeing sales/origination, ecommerce, marketing, IT, customer service, HR, procurement, and investor relations. Recruited top CRO & CTO and restructured business segments. Drove new go-to-market strategy and market positioning. Drove automation, process improvements, defect reductions, and right-sizing. Restructured IT organization. Fostered culture of resilience and innovation.
  • Innovon
    Chief Executive Officer
    Innovon 2016 - 2018
    Launched firm specializing in transitioning clients from concept/ideation to operational execution in record time.☛ Reduced IT spend and drove digital transformation of client as Chief Transformation Officer during restructuring. Retained by new board as Chief Operating Officer. Developed innovation strategy for client’s product portfolio. Designed innovative omnichannel strategy and technology roadmap with operational plan for big box retailer.
  • Fareportal
    General Manager | Global Operations
    Fareportal 2015 - 2016
    New York, Ny, Us
    Recruited by CEO of this privately held online travel company (Cheapoair.com & OneTravel.com) to manage and grow global ticketing revenue. Led direct reports and global team. Drove digital innovation across chat, email, phone, mobile, data science, and AI Bots. Revamped end to end customer experience. Fostered culture of professionalism, customer centricity, innovation, and operational excellence.☛ Grew revenue and EBITDA. Won numerous awards and accolades. Built Data Science practice to optimize pricing and increase conversion rate improving overall transaction margin. Expanded operations globally. Charted global expansion strategy in Latin America, Europe, and Australasia. Established new technology and operations center in Ukraine.
  • Sears Holdings Corporation
    Vice President | General Manager | E-Commerce | Digital And Direct Sales & Customer Experience
    Sears Holdings Corporation 2011 - 2015
    Chicago, Il, Us
    Hand-selected by CEO to lead eCommerce and direct sales/service, two high profile critical business units at this leader in broad-line retail. Led direct reports and global team. Implemented advanced personalization and targeting. Rallied team around resilience and mission critical purpose of rescuing and transforming this 100+ year old venerable brand.☛ Launched omni-channel capabilities and grew eCommerce Sears.com, Kmart.com, and related web properties, increasing CAGR. Drove digital first sales model increasing direct sales. Conceived, developed, and launched three new businesses. Enhanced free-shipping threshold. Re-targeted customers. Developed predictive engine driving incremental sales. Improved and FCR for customer experience.
  • Amazon.Com
    Site Leader | Operations Manager | Customer Service Manager | Fulfillment | Logistics
    Amazon.Com 2006 - 2011
    Seattle, Wa, Us
    Selected for Amazon’s elite Sr. Leadership Pathways Program. Led one of three customer service centers for U.S. business, and promoted to lead and Global Reverse Logistics. Led direct reports and global team. Drove LEAN, Six Sigma and standardization processes. Developed and executed reverse logistics strategies. Built culture of flexibility, agility, and innovation.☛ Delivered savings while driving YoY growth. Enhanced Warehousedeals.com website, integration of product catalog with Amazon.com, increasing revenue. Reduced overall cost and customer returns cycle time. Optimized operational hours for North American call centers. Won N.A. Customer Excellence System award.
  • Amazon.Com
    Operations Manager - Customer Service
    Amazon.Com Mar 2006 - May 2008
    Seattle, Wa, Us
    Call Center Management
  • Dell
    Finance Analyst
    Dell 2004 - 2006
    Round Rock, Texas, Us
    Full P&L for global sales and marketing operations for Dimension and Inspiron brands. Managed outsource vendor relationships, compensation plans and sales quotas for 1500+ sales representatives, and business process improvement initiatives (Lean and Six Sigma).
  • Dell
    Systems Development Enginer
    Dell 2002 - 2004
    Round Rock, Texas, Us
    Designed digital circuitry and developed test plans for enterprise servers (PowerEdge Series)
  • Texas A&M University
    Research Assistant
    Texas A&M University 2000 - 2002
    College Station, Tx, Us
    Conducted advanced research in electrical transient analysis. Used advanced data models, artificial intelligence, neural networks, self-learning algorithms, and advanced data mining to predict under-ground cable failures before it occurred.

Ritesh Chaturbedi Skills

Cross Functional Team Leadership E Commerce Leadership Operations Management Management Strategy Business Process Improvement Product Management Process Improvement Six Sigma Analytics Training P&l Management Customer Service Business Development Supply Chain Management Vendor Management Enterprise Software Customer Experience Change Management Operational Excellence Business Strategy Sales Operations Program Management Outsourcing Distribution Center Operations Reverse Logistics Lean Manufacturing Call Centers Multi Channel Retail Lean Management Leadership Development Strategic Leadership Online Retail People Development Thought Leadership Lean Transformation Customer Retention Customer Support Full P&l Responsibility Consulting Ecommerce Sales Management Business Operations Fulfillment Services Fulfillment Management Customer Focused Sales Contact Center Management Contact Center Strategy

Ritesh Chaturbedi Education Details

  • Texas Mccombs School Of Business
    Texas Mccombs School Of Business
    General Management
  • Texas A&M University
    Texas A&M University
    Electrical Engineering
  • Regional Engineering College, Tiruchirapalli
    Regional Engineering College, Tiruchirapalli
    Electrical & Electronics Engineering

Frequently Asked Questions about Ritesh Chaturbedi

What company does Ritesh Chaturbedi work for?

Ritesh Chaturbedi works for Innovairre

What is Ritesh Chaturbedi's role at the current company?

Ritesh Chaturbedi's current role is Chief Transformation Officer.

What is Ritesh Chaturbedi's email address?

Ritesh Chaturbedi's email address is ri****@****ail.com

What is Ritesh Chaturbedi's direct phone number?

Ritesh Chaturbedi's direct phone number is +164673*****

What schools did Ritesh Chaturbedi attend?

Ritesh Chaturbedi attended Texas Mccombs School Of Business, Texas A&m University, Regional Engineering College, Tiruchirapalli.

What are some of Ritesh Chaturbedi's interests?

Ritesh Chaturbedi has interest in Hiking, Camping, Adventure Riding, Børn.

What skills is Ritesh Chaturbedi known for?

Ritesh Chaturbedi has skills like Cross Functional Team Leadership, E Commerce, Leadership, Operations Management, Management, Strategy, Business Process Improvement, Product Management, Process Improvement, Six Sigma, Analytics, Training.

Who are Ritesh Chaturbedi's colleagues?

Ritesh Chaturbedi's colleagues are Dustin Choate, Jessica Busby, Madalina Taylor, Jordan Linial, Colleen Mcevoy, Jeff Trexler, Donna Bryant.

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