Technical Lead
Current1. Providing Technical support to our client service teams across the Globe.2. Responding to trouble shooting requests via a ticketing system. Includes proactive and reactive investigations of potential errors, facilitating improvements in client service processes and effectively communicating the progress to members of the team.3. Programming backend filters to apply in our brand tracking data.4. Overseeing and maintaining technical specifications.5. Facilitating centralized communication between the client facing team and other teams in the company.6. Setting up API data feeds and managing client queries.