Ritesh G. Email & Phone Number

Ridgefield Park, Nj, Us

Fremont, California, Us

San Jose, Ca, Us

San Jose, Ca, Us

Led several implementation initiatives for Supply Chain, Cisco Commerce, Software & Subscription organization, leading to increase in revenue and customer satisfaction, while reducing operating cost for Cisco, and maintaining high quality, security and compliance.

San Jose, Ca, Us

San Jose, Ca, Us

Managed ERMO Enterprise releases for Cisco’s Supply Chain at Cisco, delivering multiple business transformation initiatives like country enablement (legal entity setup, localization, tax and compliance), while managing risk and maintaining business continuity.• Successfully delivered project and program releases, increasing quality by 60% and reducing release cutover issues by 30%. • Captured over $2 million in savings through optimization efforts as well as team alignment and restructuring that reduced operating expenses.

San Jose, Ca, Us

Took on additional responsibility of the Scrum of Scrums as the organization transitioned to Agile and was integral to creation of 8 Scrum teams across cross functional organizations for the first time with leadership buy-in, and organizing quarterly Program Increment Planning as per the SAFe framework, leading to accelerating the delivery of business capabilities by 150%.

San Jose, Ca, Us

Led Release cutover transition planning and execution for Supply Chain IT Release Management organization (RMO), with a goal of delivering successful and smooth Go Live transition for numerous projects aligned in a highly cross functional release.• Managed releases for projects • Proactively prevented/reduced issues by establishing ITIL processes for Problem Management.• Increased test environment availability leading to more projects meeting release timelines• Optimized and reduced business impacting planned downtime as well as production issues related to release Go-Live.

San Jose, Ca, Us

Managed several Cisco Supply Chain Projects:Enabled multiple business capabilities for Planning and Scheduling space of Cisco Supply Chain, executing the same with cross-functional dependencies. Streamlined operations for efficient and global execution of Cisco Quarter End.Led Sarbanes Oxley (SoX) compliance for Supply Chain Organization. Led transformation of Cisco Supply Chain IT support operations to a global staff-augmented model.

San Jose, Ca, Us

Led product strategy for Depler.AI, launching a B2B product specializing in engaging and assisting users via an AI powered chatbot, along with automated handoff to live agent. Enabled B2B customers to provide automated assistance to their customers, increase customer satisfaction and retention, while capturing new inbound leads and increasing agent productivity.

Palo Alto, Ca, Us

As a technical consultant, I was tasked to bring together the Booking, Billing, Backlog and Shipment information from various lines-of-business into SunAware, a Data Warehouse used to facilitate a Decision Support System at Sun Microsystems.I worked as a technical lead working with architects, cross-functional teams and business to define the mapping of the varied source systems to the existing data warehouse. I was involved in the analysis, design and implementation of the Extraction Transformation and Loading (ETL) of the data, including performance tuning of the SQL queries.

San Mateo, Ca, Us

Bangalore, Karnataka, In

B. Tech Engineering

Certificate In Advanced Program Management - Executing Complex Programs

Certificate In Project Management