Ritesh Kumar Email & Phone Number

Sydney, New South Wales, Australia

Reporting directly to the CFO, I ensure that all business areas are equipped with the tools and systems needed to fully capitalize on new opportunities as the organization grows and evolves. Articulate vision and define strategies to align technical infrastructure with changing organisational needs and overall strategic plan for 740 affiliated clubs and 32 member associations. I drive infrastructure transformations, disaster recovery initiatives, contingency planning, capacity planning, service delivery, and enhancements to daily operations. Key to my success is the ability to build and maintain productive relationships with managed service providers and vendors, consistently achieving SLAs.• I propelled ICT to the forefront of Football NSW's strategic planning by articulating it as a return on investments rather than as an expense.• I reduced complexity and overhead costs while enhancing security and reliability by architecting and implementing a scalable and fault-tolerant platform to replace multiple legacy systems, migrating core services to the cloud (Microsoft Azure) and virtualized server environment (Hyper V) and transforming the phone system from on-premises to a cloud-based service system.• I delivered a robust ITIL framework and standardized the approach to service support, service delivery, infrastructure management, and security assurance for 60 users.• I instituted comprehensive disaster recovery and contingency management plans, upgrading the backup and disaster recovery system within the existing budget.• I implemented cloud-based applications including Office 365, Adobe Creative Cloud, and data management systems.• Negotiated $1M three-year contract with Telstra• I project managed a full PC upgrade within a $165K budget, negotiating an end-to-end service with Lenovo. I strategized and oversaw full deployment with zero disruptions.• I led three managed server provider transitions in response to changing business needs and rapid growth.

Sydney, New South Wales, Australia

During my first years with Football NSW, I utilized a comprehensive approach to optimizing and maintaining the network, infrastructure, and information systems. I consulted with key stakeholders across the organisation to map existing systems and collaborated on organisational roadmap to facilitate enterprise-wide upgrade as well as future technology updates. Introduced virtualised server environments. I drove the mobilisation of challenging projects following investment agreements. I facilitated the tendering process, the coordinated and oversaw Managed service providers and developers. I also trained end users to maximize the capabilities of new systems and tools.• I introduced virtualised server environments which enhanced performance while reducing costs.• I outlined a next-generation IT strategic plan, complete with proposals for future investment.• I improved network, server, and desktop environment monitoring and delivered 24/7 monitoring capability by deploying advanced MSP tools and updating the support structure.• I introduced automation to reporting and invoicing processes, saving 40 hours per week while improving accuracy.• I implemented firewalls and filtering applications to harden security of systems and networks.• I introduced and standardized regular hardware and software refresh cycles.• I established relationships with managed service providers for 24-hour monitoring of core systems. This proved to enhance support and ensue proactive maintenance of the organization's most vital systems.

Bachelor Of Science In Computing Science

Associate Diploma & Certificate Of Microcomputing

Advanced Certificate In Commerce