• Created and executed detailed project roadmaps, comprehensive project plans ensuring clear scope definition, resource allocation, adherence to project charters, maintaining compliance with SLA’s, customer obligations• Spearheaded Scrum ceremonies and Agile practices, including Sprint Planning, Review, Retrospective and Daily Scrum, achieving a remarkable 25% improvement in on-time project delivery• Proactive management of client expectations through regular meetings and QBRs with… Show more • Created and executed detailed project roadmaps, comprehensive project plans ensuring clear scope definition, resource allocation, adherence to project charters, maintaining compliance with SLA’s, customer obligations• Spearheaded Scrum ceremonies and Agile practices, including Sprint Planning, Review, Retrospective and Daily Scrum, achieving a remarkable 25% improvement in on-time project delivery• Proactive management of client expectations through regular meetings and QBRs with clients to understand their needs, improve delivery and identify new opportunities• Driving enhanced stakeholder engagement and accountability through clear communication and progress tracking of project reports, review delivery metrics and resolve potential risks to prevent escalations, provide insights to leadership on overall delivery performance.• Led a team of 25 FTEs, achieving 20% improvement in team productivity by regular performance feedback• Drive continuous improvement initiatives, leveraging feedback from client and Scrum processes to optimize team performance and project outcomes Show less

• Collaborated closely with Product owner to maintain a well-groomed Product Backlog translating high-level business requirements into actionable epics and user stories, facilitate estimation and ensuring clear acceptance criteria, DoR, DoD, MoSCoW adherence for the scrum team• Played a pivotal role in crafting and enabling the Scrum team to deliver digital solutions by leveraging Agile practices and customer insights, resulting in increased customer engagement and digital usage through… Show more • Collaborated closely with Product owner to maintain a well-groomed Product Backlog translating high-level business requirements into actionable epics and user stories, facilitate estimation and ensuring clear acceptance criteria, DoR, DoD, MoSCoW adherence for the scrum team• Played a pivotal role in crafting and enabling the Scrum team to deliver digital solutions by leveraging Agile practices and customer insights, resulting in increased customer engagement and digital usage through continuous delivery and iterative improvement (product penetration from 31% to 55%)• Organize and lead all Scrum ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives• Track and report on Scrum artifacts and Scrum metrics such as velocity, burndown charts, and sprint progress, using data to drive improvement contributing to a 60% increase in customer satisfaction• Facilitated regular project status meetings and provided transparent communication to stakeholders, resulting in improved project transparency and alignment with expectations Show less

• Requirement Elicitation and Analysis: Utilized a deep understanding of the bank's business processes to guide the Scrum team in thorough requirement gathering and analysis, ensuring alignment with project goals.• Product Backlog and Process Adherence: Support the Product Owner in maintaining the Product Backlog, defining User Stories, and ensuring adherence DoR, DoD and MoSCoW prioritization within sprints.• Maintained Analytics Dashboards: Led the development and maintenance of a… Show more • Requirement Elicitation and Analysis: Utilized a deep understanding of the bank's business processes to guide the Scrum team in thorough requirement gathering and analysis, ensuring alignment with project goals.• Product Backlog and Process Adherence: Support the Product Owner in maintaining the Product Backlog, defining User Stories, and ensuring adherence DoR, DoD and MoSCoW prioritization within sprints.• Maintained Analytics Dashboards: Led the development and maintenance of a Tableau-based analytics ecosystem, ensuring the team had access to concise and insightful data to inform decision-making.• Facilitate all Scrum ceremonies, update and analyze key Scrum metrics, and promote Agile best practices. Show less

• Facilitated KPI Reporting: Led the presentation of key performance indicators (KPIs) related to payment business products, providing the team with actionable analytical insights to guide sprint planning and execution.• Managed Backlog for Campaigns: Collaborated with the Product Owner to prioritize and administer Portfolio Promos/Offers, ensuring all campaign details for PayZapp and Smart Buy offers were accurately captured and integrated into the sprint backlog.• Ensured Timeline and… Show more • Facilitated KPI Reporting: Led the presentation of key performance indicators (KPIs) related to payment business products, providing the team with actionable analytical insights to guide sprint planning and execution.• Managed Backlog for Campaigns: Collaborated with the Product Owner to prioritize and administer Portfolio Promos/Offers, ensuring all campaign details for PayZapp and Smart Buy offers were accurately captured and integrated into the sprint backlog.• Ensured Timeline and Process Compliance: Maintained strict adherence to sprint timelines, conducting Scrum ceremonies and ensuring that all business processes and standards were met throughout the project lifecycle. Show less

• Managed end-to-end analytical support for regions, aiding branches in achieving business objectives.• Analyzed and redesigned business processes, collaborating with various teams for process automation.• Customized analytical solutions to meet branch level objectives, enhancing existing solutions as needed.

• Managed Cost Management Accounting System (CMAS) and VI-REC applications for British Telecom, handling vendor invoices, accruals, and payment requests.• Collaborated with business owners to address new requirements and issues, conducting impact analysis and scheduling change requests.• Proactively analyzed business processes to enhance application efficiency and resolved client-reported issues in the production environment.