Responsible for managing the financial and operation wellbeing of Business (capability) Units through long-term forecasting and short-term business analysis, using collaborative and innovative working practices to support the business in achieving its goal.As a business operations consultant I have acted as a business partner to all levels within the business unit and work closely with the business leadership team to support the overall management of the Business Unit.

New Business Development activities undertaken for the Microsoft Delivery Group on the Capgemini HMRC Account.. This included working on medium/ large proposals with Senior Architects and ensuring the final proposal is sent to the customer.As a Bid Manager I have worked on competitive bids (frameworks include DOS, GCloud, TS2 etc). My responsibilities are to take competitive proposals through the full sales lifecycle from start to finish. (e.g. sales sign-on process, mobilize the team (Architects, BA's, PMO's), THOR (salesforce) activities, help put the price together, delivery & commercial sign-off's, and finalizing the proposal). As a bid manager helping support the HMRC account I have successfully helped win the first competitive bid for the account.I have undertaking the role of a transformational change lead across demand management on the HMRC account. My responsibilities include managing/understanding the change initiatives across the different streams of demand management. This includes areas like Estimation, Intelligence and Improvement, Response Management, Response Assurance, Strategy and Common Response. My other duties have included looking at the prime changes and ensuring they have been closed down successfully and being part of the core team to identify the new change processes.

Sales Ops / Management - Department for Work & Pensions (DWP) -Entire sales operations for supporting the vertical sales leaders, and this includes,- Pipeline support using THOR (Sales Force.com) Includes Contact Management, FT.com, creating dashboards, & educating sales teams the end 2 end sales processes (best practices) - Mid month and end of the month sales pipeline / actual forecast meetings - Ensuring all opportunities are talked about in detail and reflected in the sales pipeline and the forecast system- Preparation of the month end M Reviews, including sales slides, UFO, and commentary of variances of opportunity movement in the month- Ensuring opportunities are closed and making sure signed contract and I.V's (internal views(pricing)) are matching and there are no discrepancies. This incudes attending a weekly Public sector call to ensure the forecasting of the pipeline is as accurate as possible.- Adhoc DWP sales reporting (advance excel) are presented in a timely manner to the leadership team. Capgemini HMRC - Leveraging Multi-Client -Creating and maintaining the sales pipleline of the portfolio areas (Cyber, Robotics, Regenerate, Big Data Analytics, iPaaS, Public Digital / Frameworks) for Leveraging Multi-Client Capgemini HMRC account. This involves regular meetings with the Sales Executives (bi-weekly update calls), and ensuring the finance team are up to date with monthly booking numbers and providing high level information on opportunities in the pipeline for inputs to the month end M Review pack. Sales Meetings are prepared and agenda items are created in advance of the meeting. Capturing all notes and actions and following up with the sales team.Working on sales bids and help manage the process from start to end. This also involves capturing risks and assumption and updating them on the RISK RAID log. Setting up and running the daily calls and sending out the notes / actions.

A new business unit called New Business Models was introduced in Capgemini. The work involved in setting up a sales strategy development for Nordic Smart Energy Services and ChinaKey responsibilities have included the following,• Successfully creating and implementing (with the Leadership Team’s input) a sales plan, including bookings and targets.• Support the sales team on ad hoc sales reporting, and ensuring opportunities are tracked through the deal review process. • Maintain a rolling three-month forecast of performance.• Evaluate, maintain and improve our sales management reporting infrastructure that facilitates self-management in our sales team.• Motivate, and coach sales to retain a quality sales force reporting tool.• Focus on achieving sales targets using the Capgemini Collaborative Selling approach. This includes the continued refinement of the sales process utilizing Capgemini Collaborative Selling principles and methods.• Establish and monitor sales target for all members of the sales force.• Hold weekly pipeline review meetings with sales team members, and promote territory and account management strategies.• Assist the sales force in targeting new accounts and closing sales.• Development plans, and related managerial duties. Refine and improve the compensation system for the sales department to maximize performance while increasing profitability.• Lead the resolution of sales force issues.• Identify potential new products to address client needs.• Work with Marketing to identify new channels for selling our products to our clients.

Sales Management activities in Outsouricng HUB. During my time in this role I have carried out the following roles,- Global forecasting (this involved getting weekly sales forecasts and aligning this against the Group Finance system. Also included talking to country sales directors and making sure that they committed to there month end numbers.- Provide a summary of activities for Month end executive report. This included key wins and losses.- MReviews. Detailed report outlining the movement of activities of the opportunities in the month. This was done for the global countries.- Win/Loss Global Report - Winning and Loosing. Caputuring lessons learnt, creating a detailed end of year report for the leaders of Capgemini. - Working with the sales leads on completing Winning sales plans for big deals. Also going through and scoring the winning sales plans to understand the reasons for winning and loosing. - Offshoring sales operations support to India (this was done for UK, Global BPO, France, US) The task involved training and ensuring various reports were industrialised and handed over. Activities/Reports included pipeline management (CRM tool), Sales Performance, Foreacsting, Individual country ad-hoc global reports).- Pipeline tool management - Understanding / identifying the changes and working of the tool. Ways of making the tool easier to use.- Advisor Report - Replying to analysts quarterly requests on Capgemini Wins.- Business Review Reports - Helping pull together monthly business review for key leaders.

Aspire - Sales Operations Manager - During my 1 year time on the Apire project, my main responsibilities were to identify a Pipeline Mgmt tool, create Monthly MReviews with Business Managers, and create a simple easy to follow sales process. This was setup successfully and handed over.

All Sales Operations Activities. Pipeline Management, Sales Forecasting, M Reviews, Deals Reviews (DRB's), Month end Reporting, Monthly Sales Meeting Prep, Account Management analysis.

My career began in Capgemini by woking on the PWC Helpdesk as a Incident Manager and then quickly progressing into sales support role in Outsourcing.My main responsibilities during my time in sales support were,- Pipeline Management - Ensuring the pipeline was accurate and liasing regularly with the sales leads. Also help the sales individual accurately close the deal in the CRM tool. - Work with Bid Managers on PQQ, RFI's and RFP. Provide high level company information, references and pulling together the final document.During this period, i also helped train new colleagues / graduates. This was then developed and i helped form a Proposal WinCentre.Shortly after creating the WinCentre, i was then approached to work/ develop the TS (Technology Services) WinCentre. Again i was working closely with Bid Managers / Architects on RFI/RFI proposals.