Business OperationsProcess Automation, Process ReengineeringService Delivery, Problem Solving, Operational Insights, Data driven decisions,

Business Operations, Customer experience, Customer Success, CLM, GTM strategy & execution, Bank Relationships, Process Automation, Service Delivery, Problem Solving, Product Operations, Demand generation, Business Analysis and Insights, Data driven decisions, Risk management, Inventory management

# Developing Business Eco system for mobile payments,digital wallet business# Digital wallets acquisition through retail and own-retail channel# Identifying & on boarding Channel partners as per Mobile commerce framework# Strategic tie up with key money transfer outlets for Incremental Revenue & transaction volume# Develop the Product solution approach, consumer value proposition, Trade proposition,# Demand Generation activities for Mobile payments# Mobile commerce user base build up # Responsible for driving throughput and acquiring new customers for digital wallets.

 Perform statistical analyses that help detect consumer behavioral patterns and translate findings into business actions that ultimately lead to improved financial results  Enable strategic decisions through data-mining and analytics Create tactical segmentation schemes to improve customer acquisition, retention and loyalty  Automation of revenue & Traffic analytics to derive consumer insights on existing customer base for product up sell, cross sell, predictive churn management. Analyzing campaign performance by looking at the consumer Reach, ROI  Detailed Acquisition analytics (B2B & B2C) for analyzing Channel wise performance. Handling B2B clients Revenue & Retention cases influencing Pricing, service, network

1. Develop and carry out independent testing programs of key risk controls and scenarios, analyze results to enable launch go ahead to the business units within timelines.2. Interface with business units to undertake risk assurance of process transition, new product development.3. Rationalisation of processes and policies to meet business objectives on an ongoing basis.4. KPIs monitoring for CS operations, Billing, collections, Adjustments, Bad debts etc across business units which also includes best practices replication.5. Revenue & subscriber reconciliation from various systems (Switch, PACS, EMM, Arbor)6. Automation of revenue tracking from various VAS business streams (Voice, SMS & Data)

 Assisting in designing and implementing systems and procedures to enhance internal controls and MIS. Managing customer risk and credit issues and providing early warning to management Responsible to monitor customer Credit limits and collection as per stipulated Credit Period. Monthly MIS for review

 Invoicing of recurring revenue for corporate customers. Preparation of Revenue MIS – Product wise / Region wise / Month wise & YTD. Product wise / period wise Budgeted Vs. Actuals variance analysis Revenue assurance of links & various services offered to different customers by taking in loop sales, Networks & CFT depts. to find out leakage in billing & closing the gap. Evaluate revenue share agreements with product vendors.

 Credit appraisal of retailers and constantly conducting reviewing credit limit  MIS creation & Interpretation  Reconciliation of retailers accounts  Performing agency control functions and handling distributors  Managing portfolio of retailers and ensuring compliance with credit terms  Deactivation & Reactivation of defaulters accounts