Ritesh Rao Email & Phone Number

Tempe, Arizona, United States

Phoenix, Arizona, United States

Phoenix, Arizona Area

 Led the initiative to showcase recovery of applications from TSM with the help of installing TBMR agents visible up to CIO. Involved in coordination with the vendor and partner technology and compliance teams, updates to leadership on timelines, risks and impacts. Building testing documents, project charter, RACI matrix, etc.  Handled Audit Process for Business Continuity of the organization by drafting documentation to avoid repeat finding for recovery from tapes and testing the same across Data Centers. Handling legacy DR Consultations and implementations GDHA consultation up to 100 application architecture reviews through the year and implementation with the help of various technology teams Handled top priority adhoc issues related to DR POD by solving them in a timely manner  Enabled and contributed on the GDHA framework. Championed process improvement to handle more consultations with a leaner team through Sharepoint documentation  Partnered with Service continuity to bridge the Technical miscommunication hindering application compliance. Contributed and Led to the POC bake off between Networker and Netbackup. Partnered International Consolidation of Data domain across multiple sites.  Involved in migration of all VM’s from Avamar to Networker/Netbackup for the LAB Championed and contributed in helping the organization to adopt a distributed Hyperconverged backup solution from legacy backup solution

Phoenix, Arizona Area

Subject matter Expert for the Fortune 50 company's DR Program on legacy DR environment and processes to achieve DR.Technical Lead to assist and manage various application teams to achieve optimum DR solution as per CISO standards and partner with internal teams viz. storage, network, server OS, CISO and vendors IBM, EMC etc.Owner of the Approval Process to pass a new Technology/architecture through the AMEX Engineering Process addressing a DR requirement partnering with various Technology TeamsReview and Approve Test Cases for different Reference Architecture Teams by coordinating with different Technology Teams and Lead Technical Architects.Technical Lead for content management and provisioning process for new technologies having a DR component released on the internal catalog for app consumption.Overlooking DR operations to address the gaps within the DR environment and updating them with the latest technology (viz. ADS, Citrix, MQ7, Automated Recovery Tool etc.) Technical Contributor on some of the critical efforts of bringing new DR solutions and recovery tools.• AchievementsProvided Disaster Recovery Solution to 20+ Amex applications and Disaster Recovery Consultation to 50+ Amex application teams spanning across USA, Canada, Mexico, Japan and AustraliaInstrumental in working through the need for a new Disaster Recovery Solution and selecting a recovery tool.Defined processes for application teams to engage our team and attain their Disaster Recovery Infrastructure leading to considerable reduction in project schedule and costAppreciated by various applications team in achieving DR in a cost effective and timely manner.

Phoenix, Arizona Area

Single Point of Contact for supporting a critical module in Merchant Paying System which included onsite -offshore co-ordination and managing a team offshore as well.Responsibilities included monitoring queues on Mainframe Jobtrac ,resolving issues pertaining Mainframe technologies like JCL, DB2 ,COBOL with a permanent fix or workaround without impact on the production and meeting the SLA metrics as per the company standards.Analyzing and developing necessary COBOL,DB2,JCL codes to test and implement the fix.Perform reviews for analysis done by team members and guiding them as SME for suggestions and solutions.Handled non-deliverable for Projects including status reports , Time sheets,billing related queries.

Mumbai Area, India

Responsibilities included supporting a reporting application defining Merchants profitability for American Express which included onsite -offshore co-ordination and managing a team offshore as well from offshore.Responsibilities included monitoring queues on Mainframe Jobtrac ,resolving issues pertaining Mainframe technologies like JCL, DB2 ,COBOL with a permanent fix or workaround without impact on the production and meeting the SLA metrics as per the company standards.Analyzing and developing necessary COBOL,DB2,JCL codes to test and implement the fix.Perform reviews for analysis done by team members and guiding them as SME for suggestions and solutions.Showcasing synergy and quick turnaround in handover and co-ordination of the same to onshore counter parts without impact on business and productionHandled non-deliverable for Projects including status reports , Time sheets,billing related queries.Major DM save initiative resulting in a save of $90-$100K for the client re-engineering the deletion of Tape Datasets.

Mumbai Area, India

Executed numerous projects in all phases of the project life cycle supporting the waterfall model from Project definition to warranty.Prepare requirement report, analysis report, Design Documents, Test Plan, cases and Test scriptsDeveloping necessary COBOL,JCL, VSAM, DB2 code to support the requirement and test them.Perform peer-to-peer code reviews.Co-ordination with different technology partners and business alike to align on different phases of project life cycle.Proactive Automation of reports resulting into a save of $10K monthly.

M.Sc, Information Technology

Bachelor Of Science (B.Sc.), Information Technology, First Class