Ritesh Reddy Email and Phone Number
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Ritesh Reddy personal email
PRINCE2® Practitioner, > PRINCE2® Practitioner (APMG accredited ) certified.Seasoned Operations Manager and talented leader with 14+ years' experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing Back Office, Customer Support and Voice teams while improving processes and increasing productivity. Bringing a solid understanding of Telecom & Cable trends, excellent communication skills and a talent for spotting areas in need of improvement and implementing changes with a strategic approach. Looking to bring knowledge and abilities to a dynamic, growth-oriented Operations role
Eclerx Onshore
View- Website:
- eclerx.com
- Employees:
- 17984
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Eclerx OnshoreFayetteville, Nc, Us
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Program ManagerEclerx Apr 2014 - PresentMumbai, Maharashtra, In• Controlled daily business operations by devising and deploying short and long-range strategies to grow profitability and accomplish objectives.• Oversaw managers, operations, Quality, Training, human resources departments and operations in a matrix management environment.• Identified and targeted areas in need of improvement through close monitoring and tracking of daily operations.• Assessed client needs and developed plans to adequately address current and future objectives.• Expanded customer base by identifying needs, developing solutions and delivering client-centered products.• Coached and mentored managers and offered constructive feedback to ensure long-term career growth.
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Deputy Manager At VodafoneVodafone India Limited Oct 2011 - Apr 2014London, Gb• Assessed vendor services for compliance with company policies.• Transition of Enterprise Customer Service operations from Internal operations to Vendor Partner. • Helped to research, vet and onboard new vendors, set up contracts and establish connections.• Managed two vendor contracts and relationships in a collaborative and decisive manner to maximize cost-effectiveness, optimize delivery schedules and maintain service standards.• Optimized customer support by establishing collaborative service environment.• MIS Management, Budgeting, Manpower Planning with vendors for Service Request & Written Communication support.• Executed Email Management Application project and Successful deployment at Service Partners & Internal Operations.• Project Management & Automation to enhance customer experience. -
Assistant ManagerTech Mahindra Oct 2010 - Oct 2011Pune, Maharashtra, In• Improved the efficiency of daily operations through better strategic and tactical planning, improved quality control standards, enhance operations metrics and stronger systems management in Telecom Back Office, Written Communication and Voice Customer Support departments.• Reviewed Service Request and Written Communication processes and suggested strategies for streamlining operations.• Identified and targeted areas in need of improvement through close monitoring and tracking of daily operations.• Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and 450-member management team with related direct reports.• Managed company operations, including staff hiring, training, development, scheduling and supervision. -
Team ManagerTata Business Support Services Ltd Jul 2004 - Sep 2010Bangalore, Karnataka, In• Managed, trained and motivated back and front-of-house employees to always be improving knowledge and abilities in the field.• Maintained project quality with a hands-on management style.• Cultivated and strengthened lasting client relationships.• Oversaw 250 customer service staff to mentor on operations activities and boost productivity.• Provided staff members with the support and training to achieve top client satisfaction.• Implemented innovative programs to increase employee loyalty and customer satisfaction.
Ritesh Reddy Skills
Ritesh Reddy Education Details
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Sm Choksey High SchoolSsc -
Sm ChokseyMaharashtra Board
Frequently Asked Questions about Ritesh Reddy
What company does Ritesh Reddy work for?
Ritesh Reddy works for Eclerx Onshore
What is Ritesh Reddy's role at the current company?
Ritesh Reddy's current role is Director Operations & Workforce.
What is Ritesh Reddy's email address?
Ritesh Reddy's email address is ri****@****iff.com
What schools did Ritesh Reddy attend?
Ritesh Reddy attended Sm Choksey High School, Sm Choksey.
What are some of Ritesh Reddy's interests?
Ritesh Reddy has interest in Travelling, Playing Soccer, Driving, New Gadgets.
What skills is Ritesh Reddy known for?
Ritesh Reddy has skills like Team Management, Telecommunications, Bpo, Management, Mis, Service Delivery, Vendor Management, Project Management, Call Center, Pre Sales, Performance Management, Employee Engagement.
Who are Ritesh Reddy's colleagues?
Ritesh Reddy's colleagues are Varsha Patil, Manikandan Krishnan, Divya Krishna, Gautam Patiyal, Santosh Patil, Jaisnil Agrawal, Swaroop Tiruvoipati.
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