Ritesh Shah

Ritesh Shah Email and Phone Number

Service Management Leader
Ritesh Shah's Location
Greater Sydney Area, Australia
Ritesh Shah's Contact Details

Ritesh Shah work email

Ritesh Shah personal email

n/a
About Ritesh Shah

Leading Telstra's Customer Delivery division, my focus on building trust and expert service & delivery oversight has been central to our team's strategy for delivering exceptional service. My tenure as Head of Service Delivery honed these competencies, with a relentless drive to achieve superior business outcomes.The pursuit of delivery excellence underpins our success, and I take pride in steering our organization towards innovative solutions that enhance customer satisfaction. Our collaborative efforts have notably improved end user experiences and expanded our capabilities in the ever-evolving telecom sector.

Ritesh Shah's Current Company Details

Service Management Leader
Ritesh Shah Work Experience Details
  • Telstra
    Head Of Customer Delivery
    Telstra Jul 2023 - Oct 2024
    Sydney, New South Wales, Australia
  • Telstra
    Head Of Service Delivery
    Telstra Nov 2018 - Sep 2023
    Australia
  • Telstra
    Technical Delivery Leader
    Telstra Dec 2013 - Sep 2018
  • Ibm
    Network Security Technical Lead & People Manager
    Ibm Mar 2008 - Dec 2013
    Sydney, Australia
    IT ENVIRONMENTResponsible for Managed Security Services and Data Centre Network Services for Westpac. Role involves architecture review, leading and people management of technical teams, end to end operational ownership, service delivery across multiple data centres services and cost management. Key areas of responsibility are:- Design authority and technology roadmap reviews and role of a trusted advisor to Westpac- Operational responsibility for four data centres, including disaster recovery, change management and 24x7 operations.- Relationship with key Client and stakeholders.- People management, mentoring, forecasting, performance management.- Attainment of contract service levels.- Achieve year on year cost reductions and directions for cost reduction strategies.- Build business relationships with key Westpac stakeholders to ensure IBM is delivering services that support business strategies.- Create business cases for cost reduction directions and platform enhancements.- Own delivery of the initiatives in the technical plan agreed with Westpac designed to improve operating efficiency, refresh & rationalise.- Own audit outcomes in network services.- Build & own relationships with 3rd party suppliers and VendorsOther responsibilities include:- Manage risks and issues across service delivery- Situation management for major impact incidents- Represent the service lines for incremental business, new acquisitions or new scope- Service improvement initiatives to improve the team’s performance and quality metrics.
  • Ibm
    Lead Architect Operations Client Westpac
    Ibm Jan 2004 - Jan 2008
    Sydney
    IT ENVIRONMENTPrimary Capabilities Threat management, SIEM, Firewalls, Load balancers, Switching, Routing, VPN, Remote access, Intrusion prevention, Virtualisation, Tools automation, Encryption, Proxy, Web content and email gateways, Authentication, DNSKey areas of responsibility are:- Creation of solutions and design for Westpac Institutional Banking, retail and core banking. - Work closely with business and IT on developing security strategies- Review designs for operational readiness and infrastructure- Network and Security Architecture and policies- Information risk and privacy and strategy- Infrastructure security and cyber security
  • Ibm
    Senior Engineer And Team Leader
    Ibm Sep 1998 - Jan 2004
    Sydney, Australia
    Prior to 2004 I was Senior Network and Security Engineer and Team Leader Responsibilities included:- Installed, configure, trouble shoot and run network security infrastructure and technologies. Built and maintained following technologies: Checkpoint firewalls, RSA Ace authentication, Websense, Sun proxys, Juniper netscreens, Racal encytprors , mail gateways, Cisco switches, Alteon load balancers, Radius servers, Cybergards. Servers and midrange systems.- End to end ownership to upgrade software lifecycle and hardware.- Service delivery and reporting to senior management- Performed Team leader role for Telstra subsidiary, Reach managing and delivering all of their network security IT services

Ritesh Shah Skills

Data Center Disaster Recovery It Service Management Service Delivery Firewalls Security Operating Systems Network Security Itil Virtualization Solution Architecture Rsa Security It Strategy Encryption Checkpoint Infrastructure Incident Handling Vpn Network Architecture Computer Forensics Cisco Security Cisco Technologies Architecture It Operations Computer Security Cisco Nexus Leadership Juniper Incident Management Networking Vmware Identity Management Enterprise Architecture Dns Infrastructure Management Information Security Ips Load Balancing Security Architecture Design Routing Iso 27001 Juniper Technologies Suse Redhat Blackberry Enterprise Server Information Security Management High Availability Cissp Symantec Endpoint Protection Communication Skills

Ritesh Shah Education Details

Frequently Asked Questions about Ritesh Shah

What is Ritesh Shah's role at the current company?

Ritesh Shah's current role is Service Management Leader.

What is Ritesh Shah's email address?

Ritesh Shah's email address is rs****@****ibm.com

What schools did Ritesh Shah attend?

Ritesh Shah attended Unsw, Swinburne University Of Technology, Unsw.

What skills is Ritesh Shah known for?

Ritesh Shah has skills like Data Center, Disaster Recovery, It Service Management, Service Delivery, Firewalls, Security, Operating Systems, Network Security, Itil, Virtualization, Solution Architecture, Rsa Security.

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