Ritesh Varma Email & Phone Number

Commercially focused technology leader in driving digital transformation, technology strategy and operational excellence in Healthcare, Manufacturing and Services. Hands-on technical expert with a passion for learning, continuous improvement and empowering teamsKey achievements• Delivered eCommerce, Digital Self Service, Customer Identity and Onboarding roadmaps across business. Driving growth and share in top 5 markets. (Cochlear)• Lead Scaled agile transformation across IT and Customer function. Successful operating model change across 11 squads, two portfolios and four practices. (Cochlear)• Driving global customer experience architecture roadmap and delivery across Customer and Agent experience globally covering 1M customers, 400 agents in 20+ countries with 7 figure cost saving.• Defined multiple businesses cases across digital experience, omini-channel, chat bots and robotic process automation (RPA) and integration. Executed till benefit realization. (Cochlear)• Transformed APAC service function across 17 markets with diverse customer base to into digital first offering with over 50% interactions and revenue shift to digital channels. (Cochlear APAC)• Lead supply chain strategy definition and execution plan for newly formed NBN org (Accenture), influencing and driving alignment across finance, operations and constructions teams.• Lead multiple end to end technology transformations, across Order to Cash, Procure to Pay, Logistics and eCommerce businesses as a customer facing lead, whilst managing large offshore delivery teams. (Accenture, Sierra Atlantic)

Listed skills include Touch, Service Operations, Project Management, Australia, and 12 others.