Ritesh Kumar Email & Phone Number

• Dynamic technology leader with 21+ year of experience in IT Infrastructure & Operations with direct accountabilities of Database Engineering/Ops, Site Reliability Engineering (SRE), Automation, Server Management, Incident/Change/Release Management, Workflow/Batch Platform Operations, and Enterprise Monitoring Platform for critical applications powering Disney theme parks, resorts, reservation centers, digital experiences, Studio, ESPN & Corporate. • Handled large project management, vendor and internal relationship management, contract negotiation, staff development, account management, project oversight, program management, strategic planning and problem-solving. Adept at positioning consulting services to accelerate the adoption of technology/products and maximize value.• Valued for leading Service Delivery Functions and executing the projects by adhering to cost factors, resource deployment, time over-runs, and quality compliance • Experience with Cloud architecture, Continuous Integration/Development, Automation, Virtualization, DevOps and general cloud operations strategy in support of the company’s mission and core objectives. This scope includes all cloud initiatives, including expansions, upgrades, migrations, redesigns, and scalability• Expertise in establishing & nurturing strong rapport with key stakeholders/partners/ clients for business excellence; providing leadership, direction, strategy, and vision for facilitating growth & business agility• Skilled in planning & implementing industry accepted Information Security and IT standards & guidelines; delivering effective corporate, information security & business continuity programs mapped to global compliance standards• Instrumental in implementing strategic plans for information systems & technology solutions, extending ITIL Service Support in Incident, Problem, Change, Release and Configuration Management • Proficient in designing IT solutions with a sound understanding of technical/ operational bottlenecks, as well as issues put forth by the clients and troubleshooting the same to avoid further escalation as per the SLAs

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  Indira Gandhi National Open University

  Master In Computer Application