Rith B Nath Email & Phone Number

Ghaziabad, Up, In

Gurugram, Haryana, India

Gurugram, Haryana, India

• Participating in new branch installation.• Collaborating with vendors(external and 3rd party) for circuit and cradlepoint(FWA) installation.• Participating in weekly and Bi-weekly calls with vendors to streamline/discuss plans about new upcoming branch installations or cases where technician dispatch is required for break fix. This can be related to circuits, phones or Cradlepoint.• Proactive monitoring via PRTG and Meraki dashboard.• Troubleshooting network elements via meraki dashboard or NCM (Netcloud manager which is used for Cradlepoint 4G/5G) or diverting traffic of branch to backup circuit if primary circuit is having issue(bouncing and packet loss)• Opening cases with vendors after triaging the issue (circuit related or phone related).• Participating on demo calls when a new tool is proposed by the vendor which can be used as a potential replacement for the one we currently have.• Routing calls to different branches in case of emergencies.• Identifying and highlighting any issue with the portal(vendor management portal used for opening cases or any ongoing projects like circuit installations) helping them to customize the portal as per our need in case it is required and understanding the features and functionality of the portal.• Preparing SOP's for any telecom related procedures in case required.• We take quotes from shortlisted carrier aggregators(vendors) for circuit installation (MRC-monthly rental charge and NRC- non recurring charge) for a service address and chose the best among them which fulfils our requirements. These circuits can be a fiber, DIA, broadband etc).• Working with Cisco Meraki TAC team in case we observe any anomaly with our Meraki devices.

India

• Collaborated effectively with internal and external stakeholders, vendors, and end-users.• Demonstrated reliability by offering on-call support and addressed network outages and application errors.• Upheld network and wireless service stability across the enterprise, ensuring uninterrupted operations.• Diagnosed and rectified hardware, software, and network issues, expertly replacing faulty components to maintain peak performance.

Gurgaon, Haryana

• Led daily client calls and addressed complex issues and tickets, achieving timely resolutions for initial escalations.• Conducted comprehensive reviews of operational and project progress in collaboration with senior management.• Troubleshot PE and CE devices, swiftly resolving customer-reported issues for end-to-end solutions.• Proficiently configured and managed MGC systems, including GENBAND, Broadworks, and Sonus PSX.• Oversaw the configuration and management of TDM switches, such as 5ESS and DMS.• Analyzed:o CDR reports based on GENBAND or Sonus, proactively identifying and resolving any issues.o Call traces captured through IRIS/Wireshark, implementing corrective actions to address issues.• Conducted circuit-level troubleshooting via DACS or MUX.• Established interconnects with international VoIP carriers in SIP, H.323 protocols, and TDM carriers.• Provided support for products and features such as FXS, ISDN PRI, voicemail, E911, caller ID, auto-attendant, call waiting, call hunting, DTO, enterprise trunking, toll-free services, and account codes.• Conducted debugs on CE devices to identify and rectify call failure issues effectively.

Noida, Uttar Pradesh, India

• Successfully executed the inaugural 1st Level Assurance (LA) operations within the Intelligent Network (IN) domain for multiple African countries as part of the MTN Africa Project.• Proficiently conducted fault surveillance of Charging Systems, ensuring seamless operations as a 1st Level Assurance expert.• Demonstrated exceptional skills in managing daily IN operational challenges and addressing tool-related issues by collaborating closely with relevant teams, including 2nd level assurance, operation support, and the automation team.• Efficiently oversaw and executed health checks for various critical IN nodes, including AIR, SDP, CCN, MINSAT, IVR, CRS, EMM, EMA, and VS, contributing to network stability and reliability.

Noida Area, India

• Fault Management & Alarm monitoring of CDMA Network.• Raise Trouble Tickets (TT) for critical RAN issues & followed- up till closure.• Troubleshooting and solving Hardware and Software Issues in CDMA BTS.• Monitored CDMA network and tracked respective field teams to ensure smooth operation.• Followed up with external contractors, project owners and other stakeholders to gather information and resolve issues.

Haryana

• Project coordination of Airtel 4G project.• On-Site trouble shooting of ZTE BTS in Haryana circle for BSNL Project.• Implementation Services of ZTE BTS for BSNL Project.• Swapping of Ericsson BTS with ZTE BTS for BSNL Project.• Site Surveys for RJIL project for Samsung Telecom.• Co-ordination with other stake-holder like Project Coordinators and ZPM of Customer, BSNL JTO, SDO etc., and internal stake-holders like Rigors & Technicians.• Daily reporting & documentation.

Executive Program For Advance Project Management, Project Management

Pg Level Advanced Certification Programme In 5G Technologies With Ai And Cloud, Telecommunications Technology/Technician, A

Bachelor Of Technology (B.Tech.), Electrical, Electronics And Communications Engineering

Pursuing Executive Program, Advance Project Management