• Performed mainly the role of a Scrum Master.• Organized and Facilitated Daily scrum meetings, spring planning, spring review, and spring retrospective, release planning, demos and other scrum related meetings.• Working with Product owner on artifacts such as Product Backlog, Spring Backlog, and Sprint Burn down, Release Burn down.• Managing the overall performance, tracking and removing impediments and delivery of cross-functional.• Discuss requirements and stories with the development team.• Coordinate with the product owner to prioritize the product backlog.• Helping the team to create information radiators, Story map and tracking impediments.• Advise Clients and Vendors based on their repossessions rate.• Responsible for building reports and dashboards on the fly to analyze corporate data and aid business operations in important decision making.• Interacts with different Vendors and clients on a daily basis to gather their reporting requirements and develop reports.• Gathers new requirements and manages the development process and involves in all phases till get released.

IN - AP LEAD - ERICSSON INDIA LTD. - Intelligent NetworkKey Client: Bharti Airtel Ltd.Responsibilities as IN Lead:• Managing Critical services, incidents, problems & change requests in coordination with Ericsson NOC. • Responsible of working closely with vendor; perform vendor management functions, ensure delivery of the desired goals and results within stipulated timelines. Constantly review the vendor performance and take corrective actions on need basis.• Monitoring IN Nodes and Complete Health check of IN Nodes.• Troubleshooting across all IN nodes, Complaint logging & closure within agreed TAT.• Daily Reports generation based on subscriber dump.• System Health Check up, Restoration and Troubleshooting • Software & Hardware health checks of CCN, SDP, AIR, VS, MINSAT and ensuring fault rectification.• Back Up of all the IN nodes (Daily and Weekly).• Handling and providing operational support for Ericsson’s IN operations (Charging System5.0) for a customer base of more than 20 Million.• Trouble-Shooting of Network & System related Problems escalated by Network Operations Centre (NOC) and Customer• Handling Emergencies in coordination with second line support.• Ensuring all the per –requisite are handled for any planned activities.• Ensuring all the planned activities and operational activities are properly coordinated so as to have a minimal or zero service impact.• Team Handling.

JOB PROFILE @ Ericsson Global: Senior Engineer – Ericsson Charging System – CSI ADMSince Aug’2011 with ERICSSON Global LTD.Key Client: Bharti Airtel Ltd, STC , IUSACELL, Econet Wireless Was Part of the CSI-ADM Team within GSDC, India. During my tenure I have done Integration Projects on CS Platform within and outside India with both Onsite & Remote opportunities.

IN operations* Operation and maintenance of Telcordia IN. * Scrutinized the performance and breakdown reports and have identified the requirements for improvement of the performance, thus identified requirements are formulated into patches by vendor and are applied on IN.* Preparation of weekly/monthly alarm reports and analyzing the same for betterment in reliability. * Creation of Subscriber profile & account in IN database* Taking IN Backups on DAT drives in RPC's* Charging matrix creation and modifications.* Configuration of NEW levels for voice and SMS services.* Account profile migrations and rate plan matrix modification and configuration of new charging classes with rate plans.* Perform Daily health check of the platform.* Preparation of weekly/monthly alarm reports and analyzing the same for betterment in reliability. * Troubleshoot all Hardware related issues and maintain the latest firmware levels of IBM. * Raising of TT to vendors and co-ordinate to resolve the issues on the platform.* One point esc of IN Related and interface issues and handling of complaints of TCS OSS Team.* Publishing of IN Node report to all Corporate functions Team. * One point contact for all release advice and maintenance activities.* Responsible for Maintenance of all Hardware related activities.