Rithuin Prakash Email & Phone Number

India

Karnataka, India

• Cultivated and nurtured strong, long-term relationships with clients, fostering trust and loyalty.• Collaborated with clients to comprehend business goals and objectives, tailoring advertising strategies to align with client requirements.• Worked closely with internal teams to develop and present comprehensive advertising strategies, ensuring alignment with client objectives.• Developed and implemented effective marketing strategies, leveraging strong commercial awareness to enhance client relationships.• Initiated client onboarding processes, ensuring alignment of expectations and goals with the services provided.• Worked with Account/Channel Managers to build and execute annual Success Plans for accounts, ensuring client satisfaction and business growth.Leveraged hands-on experience with ChatGPT prompts to create engaging and keyword-rich blogs, enhancing online marketing strategies.• Developed innovative blog topics using ChatGPT to optimize search engine visibility and drive organic traffic.•Crafted compelling taglines, captions, and hashtags for social media platforms, utilizing ChatGPT for effective content generation.•Generated impactful newsletter content by leveraging ChatGPT's capabilities, ensuring a consistent and engaging communication channel.• Orchestrated and managed cross-functional teams comprising Blog Writers, Newsletter Analysts, Designers, and Reputation Management specialists.• Oversaw inter-departmental projects, ensuring seamless collaboration and timely delivery of high-quality content.• Assisted in the development and execution of marketing campaigns, contributing to the overall success of client initiatives.•Implemented and maintained reputation management strategies, addressing and managing clients' online reviews effectively.• Served as the main point of contact for clients, comprehensively understanding their needs and ensuring expectations were met or exceeded.

Bengaluru Area, India

• Implemented tags on various CMS platforms, including Drupal, WordPress, Shopify, Magento, and Zen Cart, ensuring seamless integration.• Conducted tag troubleshooting for key functionalities such as Conversion, Remarketing, Dynamic Remarketing, Tag Manager, Analytics, and Ecommerce.•Provided comprehensive customer service by supporting, training, investigating, and troubleshooting clients during GVC implementation.• Cultivated relationships and offered support in a B2B environment, focusing on customer service and relationship management.• Actively sold, closed, serviced, and expanded the customer base within assigned territories.• Developed strategic action plans to foster growth in target markets, ensuring a proactive approach to business development.• Assisted clients in setting up budgets for AdWords campaigns and tracked ad performance for optimal results.• Implemented ecommerce tracking and communicated data insights to clients using Google Analytics.• Managed and maintained social media accounts for clients to enhance their online presence.•Facilitated communication with various departments at Google to provide resolutions for complex events.• Tracked approved changes, both completed and scheduled, for critical services, conducting Causal Analysis and first-hand reporting for Root Cause Analysis (RCA) with Problem Management.• Executed timely modifications on CRM systems, such as Salesforce, to ensure the punctual publication of reports.

• Orchestrated and directed comprehensive digital marketing strategies encompassing search engine optimization (SEO), search engine marketing (SEM), social media marketing, content marketing, email marketing, and campaign landing page development.•Oversaw the coordination of digital marketing, social media, brand reputation, print marketing, and direct marketing activities for a corporate company.• Conducted regular visits to regional company sites, engaging with area managers to gather valuable product feedback.• Provided expert sales and marketing support to sales representatives, ensuring a high level of professionalism.•Collaborated closely with distributor field teams to lead strategic field initiatives and enhance overall market presence.• Generated compelling content for Facebook, Twitter, and blogs to engage and captivate the target audience.•Spearheaded the creation of social media, brand reputation, and website analytics reports for monthly and quarterly board meetings.• Successfully reduced cost-per-lead metrics, resulting in increased lead volumes and enhanced conversion rates.• Managed CRM touchpoints, including direct marketing, email marketing, retention strategies, and initiatives for acquiring new customers.• Assumed responsibility for product management and marketing of proprietary software solutions (Content Management and Web Analytics Solutions), leveraging SEO, SEM, and Email Marketing.• Led search engine optimization efforts across branded sites, achieving a substantial increase in ranking and relevance across top recipe keywords, resulting in a 60% rise in organic traffic.• Developed a comprehensive sales and marketing strategy incorporating PPC, Lead Generation, SEO, and Email.• Established and grew a customer email list, accumulating over 6,500 contacts through various channels.

• Recognized as a proficient Technician and appointed as a Trainer based on outstanding performance on the floor.• Successfully trained four consecutive batches, ensuring comprehensive coverage of processes.•Earned accolades for implementing effective training processes and achieving top performance from trainees in all batches upon transitioning to the operational floor.• Collaborated with the Training Department to enhance training materials and schedules continually, contributing to improved services for Operations and directly impacting client satisfaction.• Provided first-level technical support for global Kone, serving 35,000+ employees across NA, EMEA, and APAC regions.•Addressed hardware, software, and connectivity issues within a diverse environment encompassing Citrix, Windows NT/2000, Windows XP, Windows 7, and mainframe systems.• Resolved issues related to Office 2003, 2007, and 2010, as well as mission-critical applications such as CAD, SAP, and Exchange Server.•Achieved peak productivity levels through implementation of best professional practices.•Provided specialized assistance to key departments, including Database, User Access Management, and support for remote access using Broadband, Wi-Fi, Mobile Hot Spots, and VPN Secure ID.• Leveraged extensive experience in multiple operating environments, including mainframe connectivity and security, Windows NT/2000 workstation and server, and Citrix.•Delivered technical and process-related knowledge, providing application support for day-to-day reporting and follow-up activities.• Collaborated closely with the ILC and ICO team to drive Open Volume reduction and faster incident resolution, contributing to exceptional growth in FCR and C-SAT scores.• Exhibited exceptional time management skills, consistently delivering faster resolutions to Priority 1 and Priority 2 tickets.

• Managed inbound calls for over 10 million UK subscribers, addressing Sales, Technical, and Billing Issues.• Served as a Training Assistant, facilitating the transition of new hires to the Operations Floor.•Conducted comprehensive training sessions for effective onboarding.•Analyzed and resolved hardware and software issues, optimizing member service.• Collaborated with cross-functional teams for efficient problem-solving.• Maintained up-to-date knowledge of BSKYB technologies.• Achieved consistently high customer satisfaction ratings.• Adapted to evolving technologies and contributed to team success.