* IT support, or information technology support, involves a variety of tasks, including: * Technical support: IT support specialists, also known as technical support engineers, provide technical support to users, either in person or over the phone. They may also provide support to external customers.* Installation and configuration: IT support specialists install and configure hardware, software, systems, networks, printers, and scanners.* Monitoring and maintenance: IT support specialists monitor and maintain computer systems and networks. * Troubleshooting: IT support specialists analyze, troubleshoot, and evaluate technology issues.* Response time: IT support specialists respond to service issues and requests in a timely manner.* Account setup: IT support specialists set up new users' accounts and profiles.* Equipment repair and replacement: IT support specialists repair and replace equipment as necessary.* Testing new technology: IT support specialists test new technology and may train junior staff.* Coordination: IT support specialists may coordinate with third parties to keep equipment and software in good working order.* Desktop support Managing all type desktop/laptopRepair, card level , testing BIOS troubleshooting, Customer support managing all software as well as Operating system Antivirus software